vadimt

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Everything posted by vadimt

  1. vadimt
    Hi! Attached log contains not enough debug information. And it will be better if dev team will have logs from all machines to analyze it and find the reason of an issue. Thanks!
  2. vadimt
    Could you please follow these instructions ? Thanks!
  3. vadimt
    Hi! !.sync extension means that files are not completely downloaded. Could you please describe steps you made when working with the application and send description to syncapp@bittorrent.com? Thanks!
  4. vadimt
    Hi Vladimir! Could you please create sample (Mac OS X) or dump (Windows) file while freezing and send it to syncapp@bittorrent.com? If you are using Mac please run Activity Monitor, find Sync process and click on "Sample Process". If your OS is Windows please run procexp.exe (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx), make right click on Sync process --> Create Dump --> Create Full Dump. Then attach created file to email and send us. Thanks!
  5. vadimt
    Hi! Could you please provide more information about this issue? Was SyncApp running on both machines during update of files on Win8? What do you mean by "fresh version" of shared folder: new files or update of old files? If it's possible please reproduce issue and send us debug logs. You need: 1. Click on SyncApp icon and select "Enable Debug Logging" on both machines. 2. Reproduce this issue. 3. Attach logs from %APPDATA%\SyncApp\sync.log on Win8 and ~/Library/Application\ Support/SyncApp/sync.log on Mac OS to your email and send it to syncapp@bittorrent.com. Thanks for your help!
  6. vadimt
    Hi, Wich OS and SyncApp version are you using? Thanks!
  7. vadimt
    mcleaver: Could you please send me PM? We need more information about your network configuration. Thanks!
  8. vadimt
    Hi, Did you get the lates update version 1.0.75? Thanks!
  9. vadimt
    Hi, Do you set WebUI password and login in the config file? Note that if you set shared folders in the config file WebUI will be disabled. Thanks!
  10. vadimt
    Hi, Thanks for your feedback! Could you please collect debug logs and send to sync@bittorrent.com? You need: 1. Choose "Enable debug logging" in tray icon 2. Wait for your issue to reproduce. 3. Send file from %APPDATA%/SyncApp/sync.log to us. Thanks!