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About johngalt

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  1. It has been 1 month and 10 days since I posted my problem and in the mean time I have download other newer versions that have appeared on this site. However, nothing seems to have solved the problem. I had emailed the support staff, and initially they engaged with me for a while asking me to submit the log file, inputting something in the log file, and then retesting. But, no resolution came from them. I have been waiting patiently, even bugging the support team every once in a while. I undertand that for a company there may be more important things to worry about than supporting a user thro
  2. I would really like someone or the support team to look into this problem. If someone has a surface pro, could they please try installing and seeing if they have the same problem?
  3. Someone has got to have some idea as to why this is happening? Is there any more information that I could provide to help support team find answers? I had also emailed the support team with the log and a description of the problem, but I have not heard back from them.
  4. Let me report a few things that I have tried: 1. Ran it under compatibility mode as windows xp sp3, windows 7, and even vista. 2. Ran it under lower 640x480 resolution 3. Ran it as administrator 4. Uninstalled and then reinstalled. None of the above have worked so far. I looked in the log file at AppData\Roaming\Bittorrent Sync and found the following error message prepended by a time stamp: Can't write localization file. Error code 183 The complete log file which only contains the above message is attached as well (appended .txt extension to enable uploading). sync.log.txt
  5. I start it from the desktop mode only, however, the window does not appear. It is not in the system tray either.
  6. I installed BitTorrent Sync yesterday on my new Microsoft Surface Pro running 64 bit Windows 8 Professional. The install went along fine, but nothing happens when I open the program -- no error messages either. Although, I can see an entry for its corresponding exe in the Task Manager. I have rebooted the machine, put the program in the start up and even removed from it to no avail. Any ideas as to why this is happening?
  7. That is what I expected when I opened the .syncIgnore file and edited and then tried to save it on my windows 8 pro 64 bit machine. I am never allowed to save it (error: Access to the file is denied.). I have to change the attributes and then it lets me save it. But, then if I open it again, the attributes are again changed back to hidden. It is annoying.
  8. Many thanks. Above worked fine. Any ideas as to why the .syncIgnore file has hidden attribute by default? I have to change it to archive only on windows to edit and save it? Exiting from the bittorrent sync app does not help either. Thanks for that vital info. So, then if you want to ignore all the files in a folder then, you have to write both the above rules?
  9. BitTorrent Sync is a fantastic software and I am using it to sync data inside my LAN and also across the internet. Everything seems to be working fine, albeit slow. However, my problem is with the .syncIgnore. I have read all the threads related to .syncIgnore, read the manual and I am still at a loss. Here is a simple step by step scenario that I created inside my LAN to test if and how .syncIgnore works 1. I have a windows 8, 64 bit pro machine where I created a folder called test and some subfolder and files as follows: test-->folder1-->file1 -->folder2-->file2 -->fo