Helen

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Everything posted by Helen

  1. Dear community, Sync 2.6.3.1340 release is now available. It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm) Here are what's new and change log.
  2. Dear community, Sync 2.6.2.1330 release is now available. It's available via "Check now" (manual update) and by direct download links below or from resilio.com site. It was not pushed to autoupdate. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm) Here are what's new and change log.
  3. Helen

    Latest Desktop Build 2.6.3

    The release is not available for autoupdate (which repo is), so please download the deb package and manually update with dpkg . Thank you.
  4. Dear community, Sync 2.6.0.1317 release is now available. It's available only via "Check now" (manual update) and is NOT available via autoupdate. Also, you can get it via direct links below or from resilio.com site. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: i386 x64 Android: arm x86 (if not sure which cpu your device has, use arm) Here are what's new and change log.
  5. Helen

    2.6.2 Removed??!??

    Sync 2.6.2 is out. You can update.
  6. Dear community, Sync 2.6.1.1319 release is now available. It's available via "Check now" (manual update) and is pushed to autoupdate. Also, you can get it via direct links below or from resilio.com site. Direct Download Links: Installer for Windows: x86 installer x64 installer Package for OS X: OS X package Gzip archive for Linux: arm armhf arm arm64 i386 x64 glibc23_i386 glibc23_x64 Gzip archive for FreeBSD: i386 x64 Deb and rpm: download here Android: arm x86 (if not sure which cpu your device has, use arm) Here are what's new and change log.
  7. update Sync on your NAS. v2.3.x is too old. new version will work. you can download it from our site.
  8. what exactly did you paste there? Sync version? what error message did you receive, if any? any details or screenshots.
  9. Helen

    Latest desktop build 2.6.1

    please replace 2.6.0 with 2.6.1 in the link. I'll update the links there shorty. Thank you for pointing this out.
  10. Helen

    Latest desktop build 2.6.0

    Try these two things: 1) to update, just download exe file form our site and manually replace it in C:\Users\ghost\AppData\Roaming\Resilio Sync, name the downloaded file Resilio Sync.exe. 2) if that will be interrupted by open handles, unregister dlls from %appdata% and from C:\ProgramData\Resilio Sync with regsvr32 -i <file.dll> . After that try update. We'll see to change installation path.
  11. yes, indeed. these are child threads. DSM 6.2 shows these now.
  12. Can you please ssh to your NAS and run command "ps aux | grep sync" and show the output?
  13. Helen

    Can only link two devices

    Linking works correctly and allowing linking more that two or three devices. Again, please just take the M-key from one device and paste it to Sync on others. You just select a so-called master device and link other to it, not vice versa. Please contact support with exact steps that you do and a few screenshots.
  14. Helen

    Can only link two devices

    Crate identity on each device (or whatever setup you have now). Select the device to which you want to link others. Let it be device A. there go to Identity -> Link device. Copy the M-key and send it to other devices B, C, D..... There paste the M-key into 'Manual connection'. they will all link to A. If among B, C, D, E.... you have a mobile, then on A device show the QR code and scan it with a mobile device. It will link to A and others. This is how it works
  15. Helen

    Can only link two devices

    No, it's not a bug. When linking devices, it matter who you link to who. Please see it explained in this from topic, same case:
  16. Helen

    Sync is idle

    Do you mean that your devices are not connected to the internet? Then disable trackers so that Sync doesn't attempt to connect to trackers and thus does not give the error. Is there anything scpecific about the setup when peers are connected to each other and when they are not? When usually they are disconnected? Any details about be nice.
  17. Helen

    File deletions and Undesired actions. Warning!

    Thank you for your investigation and for sharing the results with others. let me add a few comments. Renaming and moving a file, as was mentioned on the forum, is actually deleting and recreating this file . Thus if a peer is in Selective Sync mode, it will put the old file to Archive, but it won't re-download the recreated file until instructed to. Thus, if you rename file on remote peer, the Selective Sync'ed peer will end up with a placeholder. What you have in red: 1) Original file deleted. It makes a erroneos 'replica' of the renamed placeholder file. The original file is LOST! - cannot reproduce this. If you rename a placeholder, other peers in Full Sync just rename the file and it remains in the folder. 2) Original file deleted. It makes a erroneos 'PH replica file' of the renamed placeholder file. The original file is LOST! - it's not lost, it's in .sync/Archive. See the comment about deleting/recreating the file. 3) The original file is DELETED! A useless placeholder is created in the destiny folder. - same as 2), it's not deleted, it's in Archive. Same applies for "Erase File and make a renamed PH" . And here comes warning - if this peer is the only one who had file, it won't be able to re-download it from anyone. That's how Selective Sync works. I'm not saying it's ideal behavior, we'll see to change it, but do not promise it'll be done in the near future.
  18. Helen

    Sync is idle

    Was anything changed between 'it worked' and 'it does not work', apart from Sync update to 2.6.0? that low speed may indicate that the files themselves juts cannot be synced, and the cause may be in the phone (it cannot write files) or source peers (they cannot read files). So to get your case investigated individually, send debug logs to support. Else, see the troubleshooting guides: https://help.resilio.com/hc/en-us/categories/200410985-Errors-Troubleshooting
  19. Sync takes local time and converts it to UTC taking computer's timezone into account. So if time and time zone are set correctly on a computer, peers even on different continents will have same UTC time in the end. Sync allows up to 10 minutes of time difference between peers, and it knows about this time diff when comparing files See this post Sync takes unix timestmaps, see above, to compare time.
  20. Helen

    Latest desktop build 2.6.0

    Right, Sync was not yet pushed to autoupdate. You can install deb manually (download from here) or just replace the rslsync binary (download from the topic). that was Fall Creators feature to re-open the app that was opened when shutting PC down.
  21. what file manager you use to check that files aren't removed from SD card? Once they're removed from Sync UI, then Sync processed removal and these shall be removed from device. Don't get me wrong, but are you use you check the correct path on SD card - same as Sync share points to in its preferences?
  22. did you send the lgos to support? This case needs to be investigated until logs are rotated. Also, did you check "modified" timestamps on files? from the quoted line : local timestamp 1534293927 = Wed, 15 Aug 2018 00:45:27 GMT remote timestamp 1534625685 = Sat, 18 Aug 2018 20:54:45 GMT so local file dated 15th is older than remote dated 18th.
  23. Helen

    Energy Management

    then please enable debug logging and in a few hours send debug logs to support for them to see what is going on there. Apparently, there are some files stuck that cannot finish syncing, so Sync keeps trying to finish it. Use this instruction: https://help.resilio.com/hc/en-us/articles/206664730-Collecting-debug-logs-
  24. Helen

    Latest desktop build 2.6.0

    No, the port didn't change. Any details that you can share for troubleshooting?
  25. thank you, got it. It may happen for the following reasons: new files are located in deeply nested subfolders on the phone. speed fo reading from SD card is slow and files are big, it takes a while to index them speed of writing to disk on NAS is slow (what exactly "synced after ~2 minutes." means - file detected by sync on phone, or file appear on NAS?) slow upload speed.