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Everything posted by Helen
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Confused with Sync Setups... How to re-establish backup folders?
Helen replied to MojoTojo's topic in Sync Troubleshooting
your support ticket was also replied. Copy-pasting reply here -
[Solved] Lag? when syncing a folder on SD Card
Helen replied to Valentin528's topic in Sync Troubleshooting
which says what? and what is the current state of the share? are peers connected? any details or screenshots of how it at least looks like now would be nice. -
Inconsistent entry ... state created while parent deleted
Helen replied to hotbelgo's topic in Sync Troubleshooting
Restart Sync and let it reindex the folder. Also, revise IgnoreList - looks like node_module is not properly ignored. -
[Solved] Android 7.0 phone can't open destination folder
Helen replied to eltopo's topic in Sync Troubleshooting
were the shares located in SD://Android/data/com.resilio.sync ? If so, this is the reason most likely -
select the app with which you'll send the link to desktop, for example, mail
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[Solved] Android 7.0 phone can't open destination folder
Helen replied to eltopo's topic in Sync Troubleshooting
to remove the share from Sync - tap on "i" icon - Disconnect. It will remain in Sync on desktop. Tap on the share again and reconnect it pointing to the wanted directory on SD card. -
IIRC, someone reported a similar problem - make sure that there's no security s/w or malware that might be locking the current exe, which prevents replacing it with new one, on Windows 10. Also, as update is working, watch %tmp% dir - the new exe is downloaded there before installing (but it's not named Resilio Exe, it gets a randomized name. As for 'cannot get list of trackers" - restart Sync. If the problem remains, check this guide
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search in subfolders also works. But note - it does not (and never did) search inside enclosed subfolders, it searches only on the current level.
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unfortunately, this behavior is encoded. On Windows though you can unregister ShellOverlay dlls from C:\ProgramData\Resilio Sync folder
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Is it normal that .sync gets filled with *.!sync files?
Helen replied to knnknn's topic in Sync Troubleshooting
It's normal that .!sync appear in .sync - these are files which are being synced right now. But it's not normal that they stuck - it means that files cannot be synced for a reason. You might want to contact support with more info about the encrypted device and debug logs from it. If it's an RPi or alike, you might have encountered this problem: forum.resilio.com/topic/42604-solved-sync-high-cpu-large-logs-constant-indexing -
Just don't pay attention to those css and js, these are redundant legacy, and not related to webui being blank. Sync on start reads the database and loads them to RAM. the bigger database you have, and the slower disk is, the longer it takes. Thus you see no UI yet.
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what is the path of CloudStation in Sync?
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there's no any index file or something, search works fine on all our iOS devices. Can you please share a few screenshots illustrating the problem?
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[Solved] Lag? when syncing a folder on SD Card
Helen replied to Valentin528's topic in Sync Troubleshooting
Valentin, I'm not sure I understand - you say you removed the card, and then disconnected the folder and created new one - where is it located now? What exactly "Sync now" you press? what folder you sync? please give more details about your setup. A few screenshots would help a lot. Sync detects new files in two ways: file system notification and when doing periodic rescan of folder. Rescan takes place every 10 minutes by default or at Sync restart. Try restarting Sync. -
[Solved] Android 7.0 phone can't open destination folder
Helen replied to eltopo's topic in Sync Troubleshooting
It's not permission, it's about the path to the directory - Sync cannot find the directory by the path it has. Remove the share from Sync and add it back. -
Thank you as for 2) restart Sync. If the problem remains, please contact support with a few screenshots and debug logs from the phone.
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yes. You can share a single file. Please see the user guide: https://help.resilio.com/hc/en-us/articles/115000401010-Sharing-single-file
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Mac - select syncing problem + question
Helen replied to maxiedaniels's topic in Sync General Discussion
For missing context menu, please see this troubleshooting guide https://help.resilio.com/hc/en-us/articles/206214625-No-Sync-icons-in-the-file-browser-no-Sync-related-items-in-the-context-menu-on-Mac-Windows Yes, you can select only some subfolders and have them synced. -
we'll check it in the lab. what exactly config you used ? use the attached one (change the port itself as you need). Put the config in service storage folder sync.conf
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Just to confirm (P2P Basics) when physically moving a folder
Helen replied to Robsco's topic in Sync General Discussion
technically it's possible - manually register service with sc sc create resilio binpath= "\"C:\ProgramData\Resilio\Sync.exe\" /SVC By default it's created as LocalSystem logon, so you will want to change it to the user, or add obj and password to command. See more in sc create help -
it took a while, but it's there already in Sync v2.6.0. See the command line option here