Helen

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Everything posted by Helen

  1. your support ticket was also replied. Copy-pasting reply here
  2. yeah, in Sync Free you need to remove and re-share it again. Your way is also good enough.
  3. which says what? and what is the current state of the share? are peers connected? any details or screenshots of how it at least looks like now would be nice.
  4. Restart Sync and let it reindex the folder. Also, revise IgnoreList - looks like node_module is not properly ignored.
  5. were the shares located in SD://Android/data/com.resilio.sync ? If so, this is the reason most likely
  6. select the app with which you'll send the link to desktop, for example, mail
  7. to remove the share from Sync - tap on "i" icon - Disconnect. It will remain in Sync on desktop. Tap on the share again and reconnect it pointing to the wanted directory on SD card.
  8. IIRC, someone reported a similar problem - make sure that there's no security s/w or malware that might be locking the current exe, which prevents replacing it with new one, on Windows 10. Also, as update is working, watch %tmp% dir - the new exe is downloaded there before installing (but it's not named Resilio Exe, it gets a randomized name. As for 'cannot get list of trackers" - restart Sync. If the problem remains, check this guide
  9. search in subfolders also works. But note - it does not (and never did) search inside enclosed subfolders, it searches only on the current level.
  10. unfortunately, this behavior is encoded. On Windows though you can unregister ShellOverlay dlls from C:\ProgramData\Resilio Sync folder
  11. It's normal that .!sync appear in .sync - these are files which are being synced right now. But it's not normal that they stuck - it means that files cannot be synced for a reason. You might want to contact support with more info about the encrypted device and debug logs from it. If it's an RPi or alike, you might have encountered this problem: forum.resilio.com/topic/42604-solved-sync-high-cpu-large-logs-constant-indexing
  12. Just don't pay attention to those css and js, these are redundant legacy, and not related to webui being blank. Sync on start reads the database and loads them to RAM. the bigger database you have, and the slower disk is, the longer it takes. Thus you see no UI yet.
  13. there's no any index file or something, search works fine on all our iOS devices. Can you please share a few screenshots illustrating the problem?
  14. Valentin, I'm not sure I understand - you say you removed the card, and then disconnected the folder and created new one - where is it located now? What exactly "Sync now" you press? what folder you sync? please give more details about your setup. A few screenshots would help a lot. Sync detects new files in two ways: file system notification and when doing periodic rescan of folder. Rescan takes place every 10 minutes by default or at Sync restart. Try restarting Sync.
  15. It's not permission, it's about the path to the directory - Sync cannot find the directory by the path it has. Remove the share from Sync and add it back.
  16. Thank you as for 2) restart Sync. If the problem remains, please contact support with a few screenshots and debug logs from the phone.
  17. yes. You can share a single file. Please see the user guide: https://help.resilio.com/hc/en-us/articles/115000401010-Sharing-single-file
  18. For missing context menu, please see this troubleshooting guide https://help.resilio.com/hc/en-us/articles/206214625-No-Sync-icons-in-the-file-browser-no-Sync-related-items-in-the-context-menu-on-Mac-Windows Yes, you can select only some subfolders and have them synced.
  19. No, moving sync share to a different drive is not supported. You need to disconnect the folder from Sync and reconnect pointing it to a directory on external drive.
  20. we'll check it in the lab. what exactly config you used ? use the attached one (change the port itself as you need). Put the config in service storage folder sync.conf
  21. technically it's possible - manually register service with sc sc create resilio binpath= "\"C:\ProgramData\Resilio\Sync.exe\" /SVC By default it's created as LocalSystem logon, so you will want to change it to the user, or add obj and password to command. See more in sc create help
  22. it took a while, but it's there already in Sync v2.6.0. See the command line option here
  23. Even though it's not compulsory, better delete .sync before adding the folder back. Before deleting make sure that .sync/Archive does not contain any important files.