Timbo

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  1. This bug appears to be introduced after the 2.5.13 release and is still frequently occurring for 2.6.2. It is a major issue and so far I have not seen any acknowledgement from Resilio on resolving this new bug. I would have treated this as a high priority bug when first reported 3 months ago. This is happening so frequently on all my setups and for others, I question how this didn't get noticed and resolved months ago. Version 2.6.2 cleared up this very frequent bug on my Win10 machine. I was thinking you might have actually fixed the bug and was so happy. Until... Version 2.6.2. just showed the issue for my WHS2011 where I don't recall seeing this bug previously on that machine in 2.6.0 or 2.6.1. Version 2.6.2, no change on QNAP NAS that doesn't seem to finish the "Loading..." so I don't even know which 6 files are stuck. Clearly, the error message about no source being online for too long is wildly wrong and lacks basic logic checks as this shows even with all peers online. At the very least, improve the error message to reflect what the actual error is. Please fix this. At the very least, communicate with us as there are many of us who are looking at alternatives because this issue is so annoying and going on for so long without any feedback from Resilio.
  2. It seems Sync has issues with .crdownload files. Today I had to move a 2GB drive to a 2.5GB drive so I removed the share from Sync before moving the data. The share was supposedly synced at that point so the expectation is that after re-adding it back and it indexing, they should have been in sync. However, after removing the share, moving the data and adding back the share, I have 22 conflicts, all for .crdownload files that don't exist. I get the error "These cannot be downloaded as there are no source peers online for too long a time". All these files were transient and long ago removed, and on top of that, not ever in the folder that Sync is reporting. I have no idea where this old information is coming from, so there is obviously one or more bugs about failing to clean up properly, and failing to detect/index properly. A search on both computers for "*.crdownload" turned up no results. I've just added .crdownload to my IgnoreList, so hopefully I'll avoid these bugs in the future.
  3. Hmm. I guess it was just obvious since they had this for NAS'. Search the forum for "webgui" and there's hits from 2013, 2014... https://help.resilio.com/hc/en-us/articles/115001184490-Configuring-WebUI-
  4. This is generally a firewall thing and outside the scope of the app developers themselves. Most people behind a NAT router isn't going to have this problem. On my public VPS running sync, I had to open the port to access it. Home users will generally be put into a Home profile and public computers into the public profile. So by default, LAN users will be seen as friendly to the computer but not public ones.
  5. I've never liked their debug logs, as you need a decoder ring to make sense of errors, but I'd think you need the log from the other side. This log is basically just saying, "I got a file but it was size: 0". Need to know why the other side is telling you its a size 0 file.
  6. Timbo

    Latest Desktop Build 2.6.2

    Ok, I don't that was it then. I think it's been rslsync since being on 2.x, and was btsync before that?
  7. Timbo

    Latest Desktop Build 2.6.2

    Did you upgrade from a really old version? I somewhat recall they changed the usernames when they rebranded as resilio. I had problems right around then that might be related.
  8. Timbo

    Latest Desktop Build 2.6.2

    Are you sure the upgrade failed? It shows right in the screenshot "Installed version 2.6.2-1". You're probably going to want to stop the service, backup your Resilio db files, uninstall, install, stop service, restore Resilio db files.
  9. Timbo

    Latest Desktop Build 2.6.2

    @Helen What is the status on moving the installation directory to a proper one instead of roaming? Still can't upgrade from 2.6.0, the installation just ends with starting 2.6.0 again. I see no mention of that in the release notes. What is the status of the bug where files are not synced and says that no peers are online when they clearly are and sync other files even in the same dir? I see both of these bugs as showstoppers that should never have made it out of QA and should be high priority fixes.
  10. Timbo

    Latest Desktop Build 2.6.2

    @Helen Why are you posting the release before the links are updated? As part of your release check, that should be done BEFORE you post about the new version. Please hire a QA manager as a lot of your issues would be avoided with some different practices.
  11. Timbo

    Latest desktop build 2.6.1

    How did you manage to get 2.6.2 on your NAS when they have only released 2.6.1? We've all been waiting months for fixes to issues in 2.6.1 without a peep from Resilio, so seeing a 2.6.2 released to the field without any mention on this forum is mind blowing, though it probably shouldn't come as a surprise anymore. It is unclear what you're trying to do if an upgrade fails and then you want to downgrade. It's usually one or the other.
  12. What did Support instruct you to do? Despite you acknowledging your problem was different, they clearly DID NOT fix the problem reported in this thread, so please elaborate on what fixed your issue for you in case it helps the rest of us. Resilio is seriously hurting their reputation by having such nasty bugs continue for months and support just goes silent on the issue.
  13. Given that this bug would have been treated as a showstopper bug by any other QA manager, and still not addressed almost 3 months later (I reported it at least Aug 17), it might be time to move to alternate sync solutions. I suspect that they are not getting the kind of revenue to properly support QA and do not have near the QA testers they actually need for all the platforms they've spread to and all the features they've added. This issue and several others in the past year are the kind of thing you see when all your senior developers are replaced by junior developers without the experience necessary to continuously release better software.
  14. Timbo

    Files now have 0 bytes

    Make sure you didn't run out of space.
  15. Timbo

    Latest desktop build 2.6.1

    Oh geez. I am experiencing an Explorer mouse lag/stutter and it's driving me bonkers. I've lost hours and hours of productivity rebooting and interrupting my work thinking it was Windows or how many browser tabs I have open. Did you use a nirsoft utility or a Microsoft utility? I think a little more details will help us all out Thanks!!!