Remirus

drego85, we've received a ticket from you. Let's continue our discussion in the support system.

JulianSatran, I created ticket in the support system. Let's continue our discussion there.

mr.canada, I know that if file is located deeply on Windows (i.e. have very long path) Windows may not send notifications. On Mac it might be because some file system which doesn't send notifications. Or if you encounter this bug.

mr.canada, if your OS and file system send notifications that files were changed then increasing "folder_rescan_interval" will expand your harddrive lifetime. You can set it to 1 week, 1 month or even higher. If Sync receives notifications it doesn't matter how often Sync rescans folders, it's just a spare way for Sync to know that all files are up to date. Because if you add some smb-share into Sync and files are updated there there is a chance that Sync won't know about it (because it might use SMB 2.0 or older protocol). Even if you set it to 68 years Sync will check all your folders again when you restart it.

digitalis99, probably you will see "errno=28" errors in the sync.log file. In that case you need to increase the number of watchers

digitalis99, Sync uses notifications on linux via inotify when OS supports it. With that Sync receives information that something happened with files and it indexes only those files and download/upload only those files. With that feature you can set folder_rescan_interval to 1 week or even higher and it will increase lifetime of your hdd/ssd.

allenzhao, did you try 2.4rc version? Everyone who has 100% CPU usage on Sierra beta versions can try 2.4rc version because it should be fixed there.

jpp, thank you, I added your suggestion in the wish list.

benwiggy, you can check it in the Sync: Usually Sync indexes folders when you start it or after some time to make sure that all files are up-to-date. If you don't use network shared folders in the Sync you can open Sync preferences => Advanced => Power user preferences and increase folder_rescan_interval from 600 (which is 10 minutes) to 18000 (which is 5 hours) or even more. If that doesn't help please send us logs.

benwiggy, do you see "Indexing" word on any folder during that time? And does the Sync transfer some files or it does nothing and only consumes resources?

benwiggy, thank you for reporting about it. The issue should be fixed in 2.4 version.

jpp, thank you for the clarification. I reproduced it. Looks like Sync saves events if you delete files while it is opened. So you can close Sync, delete files, open Sync and check history again.

ph3lix, Sync shouldn't tell information about other peers. Could you reproduce it and send us all logs from all peers? I sent the link to your e-mail which you can use to upload logs. Please don't forget to include information at what time it happened.

jpp, you can clear history if you delete history.dat and history.dat.old files from the storage folder. Sync doesn't have the feature to remove all history from the UI, but I added it in the wishlist. But you can disable logs in the Sync preferences => Advanced. It will reduce CPU usage but if something happens we won't be able to know why it happened.

ph3lix, there is a way to force Sync to forget about all peers. To do that open Sync preferences => Advanced => Power user preferences and set "peer_expiration_days to 0. Wait 10-15 seconds then return previous value (7). After that Sync should forget about all peers and try to connect with them again. Because only predefined hosts activated it should try only predefined hosts. You need to do that on all peers then Server-B, PC-A, PC-B won't try to connect to Server-A.

ph3lix, there are three ways how to do that. First should always work but you need to do it manually every time: pause folder on PC-A and PC-B peer and let Server-A and Server-B to exchange the data, then unpause folder on PC-A and PC-B peer and pause on the Server-A. Another way is to use predefined hosts or use speed limits. For example if PC-A and PC-B are located in one network and Server-A and Server-B are located in another network then servers synchronize with computers via internet. You can open Sync preferences => Advanced => Power user preferences and make sure that "rate_limit_local_peers" option is disabled. After that you can set upload or download limitation. It will work only if there are no other devices. Third way is to use predefined hosts. If Server-A is able to discover only Server-B it won't transfer data to another peers. So you need to disable tracker and relay server in the folder preferences, make sure that "Search LAN" option is activated and input IP address and listening port of Server-B. To open folder preferences right-click on the folder in the Sync.

notmepromise, thank you for clarification and for sending us logs. Unfortunately they don't show that Sync created new identity and folders weren't disconnected. I've resent you the message on your e-mail with more details about your case and with the link to upload logs.

JasonH, thank you for reporting about it. Please send us logs, I sent you the link. Could you also clarify if you see Sync extension in the System Monitor when Sync is launched?

arbitadmin, we've received your feedback. Let's continue our discussion in the support system.

norbert78, you can open System Monitor and check if Sync hangs or Sync extension. If it is the extension you can open Mac Preferences => Extensions => Finder then disable and enable Sync extension. Something else can be related so you can send us logs and sample process. I've send you the link where you can upload files.

Hans, it is possible to change peer permissions on-fly only for advanced folders and only on owner peer. If you have standard folders you need to disconnect that folder and add it again by RW or RO key.

g3blv, yes you can setup it like this. The easiest way for that would be: 1. Create encrypted folder on some computer. 2. Share that folder with your phone with read-write key and choose your folder location. 3. Remove encrypted folder from the computer if you want, in that case you need to record the encrypted key. 4. Share the folder with one device via read-only key and with another device via encrypted key.

notmepromise, do you have the latest 2.3.8 version on all your devices (at least in "My devices" list)? 2.3.0-2.3.3 versions have a bug when folders were disconnected or removed, it could be related with your case. Could you reproduce the issue and send us logs? I created the ticket in the support system and sent you the link to upload logs.

israel israeli, Sync doesn't ask root permissions. But if you have root access there is a way to add /data/ folder. To do that give 777 permissions to /data (or at least rwx permissions for "others") then try to pickup that folder choosing "internal memory" while adding the folder. Please note that you need to give read-write permissions (or at least read permissions) for all folders which you want to synchronize in data. If you give read-write permissions to /data/data you might encounter an issue when Sync consumes too much RAM after you launch it because in that case Sync would constantly scan and upload sync.log file and other it's own system files.

rainero, could you clarify if you removed the folder from all peers or the folder remained added all that time on the RPi? If you add a folder via read-only or encrypted key then put files to that folder, other peers won't receive those files if they don't exist on other peers. Could you reproduce it and send us logs from all peers? Please mention this topic when you send logs.