sparkyblaster

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  1. this is what it needs to look like when i start setting up. hiding such a critical option is such a complete insult to people who have actually given you money.
  2. so i just tried doing it the way you said. oh how wonderful that failed. I set up a new identity. had to make sure i wrote the same name as my other pcs cos it almost wasn't the same. still can't link AT ALL till i activate the trial. its gread out and wont let me. even though im wanting to add my pool containing a licence. i get out my phone to link without removing this identity as you said dont need to. oh look my phone is now complaining that if i do this it cant transfer some folders and info. ie its trying to link my phone to this new sync and not my pc to my existing pool. it just doesn't work its not practical. to link it i need to set everything up. activate an unnecessary trial. unsetup everything, then and only then can i use what i literally paid for. its incredibly simple, go back to the old way. show the instant link devices so i can just do it and go without having to go through hoops. i literally paid you money and you are treating me as a 2nd rate to new customers. if people don't understand then you need to change the wording. just because someone gets mixed up doesn't mean you remove it it means you fix it. pleas dont think im just some dumb complaining user. i have worked with software developers and i have been a system tester for them. what happens when i reset sync and i cant activate the 30 day trial? do i have to reinstall everything?
  3. so you removed the streamlined attachment to make it easier for the people who are not paying for it? i gather that i can create an identity then link though its something i have always avoided as i have had issues in the past of it destroying my existing pool or licence. i would much prefer just have the option to link directly and not worry about things being broken or conflicting identity and user names. ie just show that option you can get once you activate the trial. the code is there. it looks like a glitch when it's not there at the start. perhaps you just need to change the wording a little bit. ie phrases like first time setup and link to existing setup ah i apologise it turns out the file was attached to the email. the link still says "not available" when i click it though. I am also having an issue where if i delete a device it will show up on a newly linked device. so for instance i have the same mac mini listed 3 times. ie removing the device does not remove it at all. it doesn't even hide it from everything. just hides it from one thing then will show it again on a new device. i think at one point i removed every pc from my pool and on the one that was left i deleted all the devices but when i re added them all the old ones still showed up. i know its not so much a big deal but i should be able to clean up a system that is designed to run long term. otherwise when it comes to fixing something or working something out i have a huge mas of devices listed that i need to work though. or simply when im trying to work out what systems are in fact in my pool i cant tell that at all.
  4. seems i was having a lot of troubble sending the logs. so you are telling me that if i pay for pro i have to go through loop holes just to use what i pay for? so i am being treated as a 2nd rate to though that haven't paid? if you had that option to link to an existing pool how would that be confusing to new users? its more confusing to make people go through a bunch of hoops just to use your software. i thought it was a bug that it did not show. you are telling me you planned it like that? when i first learnt how to do it i spent an hour trying to work it out. by hiding it you get a big loss to usability and such a small gain from it. i link devices quite regularly and i am rather over having to set up the trial just to link to my paid pool. why don't you activate the trial when it is first opened? ether way you need to allow me to link to my existing set up without needing to set up unrelated things. i i also never changed my email. yes it was an old email but it was the only email containing my licence that you have sent. why would the link go dead? the file is 3kb in size. why did you not attach it directly to the email?
  5. by some miracle i was able to find my licence file. i am 100% sure that something in my old pool got corrupted. with a full reset everything is working as expected. i am sure it was not my clock. if you would like anymore info i have kept one of my systems in the old pool. is there any chance i hit a device limit? i wipe machines and re-add them quite often so i have a number machines on the list now (even though i click remove) btw when someone buys a licence and you give it to them in an email. it is irresponsible for you to let the link go dead. ether give them the file directly in the email or keep the link alive.
  6. i have sent an email though but no responce yet. i would also like to state there is a huge bug with linking. i need to go in set it up to activate pro, remove the device and only then am i able to link something. this creates an issue further that if i unlink from an active pool i cant activate the trial to relink a device. if i have pro why cant i just go right in and link. i found the email with my licence but i am not able to download it again. how do i transfer my licence from my broken pool to my working one?
  7. no i meant link the devices off line. copy the file that links them. i created a new pool and it seems to work fine though not with a qr code but copying the link from the phone to a desktop. the original devices that my pool was created will is long gone. is there a way i can transfer py pro membership if i do need to start from scratch? i will recreate the original error and send it in response to that email.
  8. i used the link you posted about how to send logs and there was an email with where to send the logs. i got no response with a ticket number. i just formatted my mac tonight and am having the same issue. checked clock. the only thing to have changed with all my systems is i recently got cable internet. is there a way i can manually copy files over and link them?
  9. so i did send a log but i haven't heard any response. i also sent a separate log for my phone and heard back multiple times. btw you weren't able to help me with my phone and it was dismissed when i mentioned i had tried their solutions.
  10. funnaly enough. after an os change the time did get mucked up so when i tried using one of my phones to link with a ur code it pulled up a notification but when i tried again after fixing the clock same issue as befor. i had even tried another image of windows and same issues as before.
  11. yes i checked the time zone. i have also had a lot of trouble connecting phones. namly my windows phone but i assumed you guys were just not focusing on that and it got left behind. i will see if i can but yeah. no error id
  12. i have 3 devices on at the moment. all sync with the same time server and still having issues. i haven't hit a device limit or anything have i?
  13. its more so that 2 people within an hour of each other (and i tried for an hour to get it going) have the same issue at the same time
  14. i did check the time on both devices. ill make sure all my other devices are off and try again. when adding a new device does sync talk to any of your servers at all? even with pro
  15. well at least i know i'm not the only one. i have been using sync pro for quite some time and yeah i get an identical error when trying to add a new FRESH pc. i have uninstalled and reinstalled but the same issue. given we are having the same issue at a similar time i suspect a server is down somewhere. EDIT: oh wow yeah. identical time. i just started googling and this post came up so i very much suspect this is an external issue.