Gane O'dwyer

@Stefan Segers Good.

@anukto Please do contact support and attach logs from your device.

@Rituraj The reasons could be different and most common are described here. But in general the issue have to be investigated with support team.

@Egon Heuson No problem.

@Phil Brimblecombe We habe got your request in our system. Let's discuss it there.

@fink Please do contact support team and they would help you in the issue resolving. It seems a know issue and we can send you necessary builds.

@Valentin it happens when you scrolling folders? If yes that bug would be fixed but no ETA.

I have found only one ticket with such e-mail? Could you send me a ticket number?

@Valentin could you please contact support and attach logs for the further issue investigation?

@sir106 What is your DSM version? The pacakge wouldn't work on DSM 5.x..

Some improvements would be added in the license management console.

We would think about it:).

@barrycarey But the screenshot from the Windows.

@sir106 Please do contact support for the further issue investigation.

@Frank595 If you pick a directory with files previously encrypted with the same F-key, these files will still be re-synced and moved to Archive. This will lead to extra space taken on the device.

Not good idea to add folders that are on the NAS better to install Sync on this device and initiate files transferring. What is your NAS model and RAM value?

@afalout Sync doesn't sync the files/folders permissions and for this reasons folders have to be with read- write permissions.

That license could be used by your family memebers ( up to 5 users) and applied on their devices. There is no seats counter and technical difference.

@phaeretic This is not a bug. The thing is that "Sync Home Pro" and "Sync Family Pro" are the same app, ("Home" has a Pro license for 1 user, "Family" has a Pro license for 5 users), you will not observe seats counter int he app GUI right after the license applying. As this license based on per user model so you need to apply the same license on the users devices and that is all. Of course we got reports and adde din 2.6.0 app version an improvement that allows to observe the license type in the app GUI.

@bratten Conflicts may be caused by symbolic links, disc or controllers sectors corruption. Can you please give more details about your setup - you peers, Sync version, files themselves, their physical location, and send the debug logs from all peers sharing this folder. Here's instruction. We'll take a look.

@abreis what is you Mac OSX version and the logo uses grey for the inner arrows. Anyway better to check it with your setup.

@abreis This is not really white color but to be sure I will investigate that question.

@Stefan Segers Usually Sync doesn't use much CPU when there is no activity. It constantly use only RAM according to number of files you have. But also Sync indexes files to make sure that their are up to date. During that time Sync uses some CPU and it happens every 10 minutes after rescan. More changes and added files more resources used. Yes, from the very beginning Sync indexing files before the files transferring.

@vigilian When a peer is connected through a relay server, you will see the "Relay server" icon next to that peer in the Peer list. Find them here.

@jd84 You are right that the issue could be related to the weak NAS. Sync eats RAM 2kb per file and on the forum we posted such answers too mnay times but would be great to see logs. @Stefan Segers small files would slow down the process as please note that too many operations would be proceed by the app such as indexing/tree merging/uploading/downloading and NAS that it based on the Linux has some peculiarities.