Lee Ward

Massive loss of files. I have had a very similar issue where around 150Gb of files were deleted on the imac I am using as a "file server". I understand from the support team ( a ticket is open) that no analysis of the issue can be given as to why this happened because there are no debug logs. Logs are not automatically created of sync activity so to be able to get support you need to turn debug logs on (in preferences/advanced). Enable debug logs on all devices if you want any useful support. Not sure why then debug logs are by default set to off.?! Weirdly when I actually enable debug logging no file is created within my file system (on all three macs) - yes I have unhidden the files In my case unfortunately a number of files have been completely lost but that majority are in the hidden archive folder .sync I can only think that this occured due to a problem I had where the selective syncing setting was somehow turned off on my other devices, thus in the process of turning selective syncing back on I can only assume that it resulted in some files syncing "as deleted" Lessons learned: debug logs should be turned on when using a new piece of software . Be exceptionally careful with the sync all (on/off) setting

@RomanZ Great, ok so a problem between keyboard and chair... sorts out the imac. on the MBP I have this: 16/7/15 7:15:54.803 pm com.apple.preferences.extensions.remoteservice[500]: ### com.bittorrent.Sync.FinderExtension setting enabled:116/7/15 7:15:54.848 pm pkd[250]: enabling pid=229 for plug-in com.bittorrent.Sync.FinderExtension(1) 4E606F6E-FEDA-4A66-A7A6-A1868F39ACC3 /Applications/BitTorrent Sync.app/Contents/PlugIns/FinderExtension.appex16/7/15 7:15:54.890 pm FinderExtension[661]: Currently watching: {} Sync all is definitely set to OFF

I am having this problem and thus cannot control the sync on 2 macs. The following is from an imac running OSX 10.10.4 Following this advice from @Romanz 1) Make sure you use 2.0.120. It contains a fix for possible extension crash. LW>>>Sync 2.0128 2) If it does not help, open the OS X preferences -> Extensions -> Finder. Make sure that Sync extension is enabled. As a test, try disabling other extensions. LW>>> Google Drive extensions appear then disappear from Finder when toggling options in preferences. 3) If it does not help, open Console (don't confuse with Terminal window!), keep it open. Try unchecking, then checking Sync Finder extension in preferences (same place as described in #2). Send me the output that appears in console when you enable / disable Sync extension. LW>>> see below Output 16/07/2015 15:22:11.632 com.apple.preferences.extensions.remoteservice[836]: ### com.bittorrent.Sync.FinderExtension setting enabled:0 16/07/2015 15:22:15.700 com.apple.preferences.extensions.remoteservice[836]: ### com.bittorrent.Sync.FinderExtension setting enabled:1 16/07/2015 15:22:15.767 pkd[294]: enabling pid=282 for plug-in com.bittorrent.Sync.FinderExtension(1) FA0DD562-7228-40A8-9BB8-AA888861820C /Applications/BitTorrent Sync.app/Contents/PlugIns/FinderExtension.appex 16/07/2015 15:22:15.814 FinderExtension[859]: Currently watching: { "/Users/xxxx/BitTorrent Sync/Shared" = { FeIsReadWriteKeyName = 1; FeIsSelectiveKeyName = 0; }; } 16/07/2015 15:22:15.815 FinderExtension[859]: Version: 2.0.128