[Can't see Windows Explorer sync icon overlays anymore]

Thank  you jammin, that seems to be the cause.

[Can't see Windows Explorer sync icon overlays anymore]

The link mentions SyncShellExtension.dll file. What I have is ShellExtensionPath64_230.dll and ShellExtensionPath86_230.dll.

HKEY_CURRENT_USER\Software\BitTorrent Sync has the following keys:

ShellExtensionPath64 -> d:\Users\Juan Ma\AppData\Roaming\BitTorrent Sync\ShellExtensionPath64_230.dll
ShellExtensionPath86 -> d:\Users\Juan Ma\AppData\Roaming\BitTorrent Sync\ShellExtensionPath86_230.dll

And  HKEY_LOCAL_MACHINE\SOFTWARE\BitTorrent Sync  has the following keys:

ShellExtensionOverlay64 -> d:\ProgramData\BitTorrent Sync\ShellExtensionOverlay64_230.dll
ShellExtensionOverlay86 -> d:\ProgramData\BitTorrent Sync\ShellExtensionOverlay86_230.dll

The files referenced by the reg keys are in their folders as expected.

[Can't see Windows Explorer sync icon overlays anymore]

After doing a clean install of Sync 2.3.8 (560) there are no Sync icons on Windows Explorer.

I tried to follow the instructions on this (https://help.getsync.com/hc/en-us/articles/206214625-No-Sync-icons-in-the-file-browser-no-Sync-related-items-in-the-context-menu-on-Mac-Windows) link, but I can't find those files. Have they been moved?

[Upgrading Sync version on a device disconnected all folders in all devices]

Yes, that was exactly what happened. Good to know it is fixed by now. It would be great if there was some kind of warning on a device if it is going to disconnect a folder, of course, if that folder belongs to the user.

 

[Upgrading Sync version on a device disconnected all folders in all devices]

Hello,

I had the following issue. I have Sync Pro for personal use installed on four devices. One of them were switched off a long time, but it had a relatively new version of Sync (2.3.4). The other three devices where almost up to date, 2.3.8, 2.3.6 and 2.3.6 (this one installed as a service).

What happened is:

1. Switched on the device with the old version and upgraded to latest version. Restarted.
2. All my devices had all their folders disconnected. No warnings. No messages.

How can this happen? Did I do something wrong?

Don't make me wrong, I really like the product, it has unique features not found in, for instance, DropBox. But from time to time it has issues that make it unsuitable for real work. Now that is a paid for product, this should be a really concerning issue. I would like to use it in my company, but I think it is not ready yet.