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Posts posted by ts2016

  1. I'll chime in here.  Windows clients affected but not MacOS.  

    -Running latest version of Sync client.  

    -.DOCX and .XLSX files are created by a user and saved.  In some cases, but not all, file is reported by Sync client to be locked.

    -Closing Word/Excel does not fix the issue. 

    -Restarting sync client on their device does not resolve the issue.

    -ProcessManager reports that file is in use by Explorer.exe.

    -Throttling Explorer.exe via Task Manager, pause/resume sync and File Locked error goes away in Sync client.  But, file does not sync to other devices.  I have found no way to sync this file.

    -Duplicating this file via copy/paste and it syncs instantly.  Right now we are deleting the original and renaming the copy.