I'll chime in here. Windows clients affected but not MacOS.
-Running latest version of Sync client.
-.DOCX and .XLSX files are created by a user and saved. In some cases, but not all, file is reported by Sync client to be locked.
-Closing Word/Excel does not fix the issue.
-Restarting sync client on their device does not resolve the issue.
-ProcessManager reports that file is in use by Explorer.exe.
-Throttling Explorer.exe via Task Manager, pause/resume sync and File Locked error goes away in Sync client. But, file does not sync to other devices. I have found no way to sync this file.
-Duplicating this file via copy/paste and it syncs instantly. Right now we are deleting the original and renaming the copy.
Locking files?
in Sync Troubleshooting
Posted
I'll chime in here. Windows clients affected but not MacOS.
-Running latest version of Sync client.
-.DOCX and .XLSX files are created by a user and saved. In some cases, but not all, file is reported by Sync client to be locked.
-Closing Word/Excel does not fix the issue.
-Restarting sync client on their device does not resolve the issue.
-ProcessManager reports that file is in use by Explorer.exe.
-Throttling Explorer.exe via Task Manager, pause/resume sync and File Locked error goes away in Sync client. But, file does not sync to other devices. I have found no way to sync this file.
-Duplicating this file via copy/paste and it syncs instantly. Right now we are deleting the original and renaming the copy.