Thanks for the update msync. Your persistance is appreciated. I don't know how anyone could make the comment that "the administrator of Resilio is working with concern" unless they have insight into the workings of the company not apparent on the forum. As far as I can tell the only administrative response (Helen) basically denied that there was a problem at all. That the function never existed. Love the product, but I can't say the same about support. A little better communication would go a long way.