zpeverman
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Posts posted by zpeverman
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I'm pretty dissapointed in the level of attention to this forum by Resilio. I am actively testing other options that can do this same thing. It may not be as fast, but we are looking at using Google Drive paired with File Stream on each of the machines. Anyone else have any other suggestions?
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This is absurd. I'm sorry you guys are having these issues, but at the same time glad it isn't just our set up. I have no idea where to start on troubleshooting this issue or how to prevent it from happening in the future. We have an entire network of data that is actively syncing 8TB of Data on and off-site to a remote employee. It is all syncing between 10-12 machines. When it works it is great, but when this happens it is devastating and cripples our workflow for so long while we recover the data. And quite honestly, we have had situations where recovery didn't work despite our cloud backups as well.
I hope more people chime in here to Resilio understands the magnitude of this issue or can provide guidance for us to resolve it.
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I see there are a few various threads started for when new builds are released. Would it be possible to create a Pinned thread that only moderators post to when there is a new build released? That way we can turn on notifications for that thread and get updated when it launches.
If this is already done, can someone link me to that thread, please?
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We have been using Sync for 3 years now and still, once every couple of months need to audit the system to make sure that files have not been randomly deleted. I frequently have designers and producers come to my office and ask if files were moved. Entire folders and the content are being deleted and we can not figure out what is causing it. We can sometimes narrow it down to the machine that caused it, but not why they are deleted. Generally, If caught early enough, I can recover the files from the Archive folder, but it requires hours of cross-referencing to make sure we have everything that was supposed to be there and the files that were supposed to be deleted are still deleted. In worst case scenarios, we have had to pull from our cloud storage on Drive to get it back.
Ultimately there have been three variables we have found, but have no idea if it is the real cause. And if it is, how to fix it.
1. Software versions are not all the same across the network: While we do our best to keep them all up to date, there are times where they may not be matched across every machine. This should not cause an issue with syncing, but generally when we are troubleshooting this issue, this is a common thing we find.
2. Machine has been offline for several days: When a machine is offline for more than a few days, it seems to cause confusion when it comes back online. Files that had not been synced seem to delete from other peers rather than downloading to the machine that needs updating.
3. External Drive Disconnection causes File Deletion: If a machine uses an external drive and that external drive is not fully synced it will cause the unsynced files to delete from peers if the drive is removed. This is typical with employees who use mobile workstations that they take with them at the end of the day.
BONUS ISSUE - Sync installed as Service doesn't always launch: We use machines that have users manages on a domain, every user needs access to the same media so we have set it up in a way that a Sync is running as a service in order to stay up to date no matter what user is logged in or if any user is logged in. This service does not always launch there is no visual indication of it running without loading the GUI or checking the system activity monitor. Because it can do this for days sometimes, it creates issue #2 from above.
What I need in order to continue using this service is to learn how to keep this system more stable and reliable without needing to babysit the processes and all of the machines every day. What are the steps I should take in order to achieve this? Thanks!
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We have had that issue in the past as well. Lost tons of data. We have also been having it where if one machine is offline for a while, when it comes online, the new files that it should be downloading actually delete from the other peers as if the system is telling the database that they were deleted rather than never synced. These are issues that are making us dig into other options. This software is too expensive and the files are too valuable for this type of behavior.
Unexpected File Deletion
in Sync Troubleshooting
Posted
@Ole Wissing We just started using SyncThing. There is a bit of setup to do with it, but it has been pretty solid so far. And it's free. Shoot me an email if you would like to know a bit about how we have it set up. zach(a)thepixellab.co. I'm not really the IT type to know every detail, but I can give you a high level overview of how we are using it.
We gave up on Resilio because it was failing to index and sync almost 600GB of data. Resilio kept telling me it was temp files but it was 100% media that our editors were not getting synced to their machines.