Daria

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  1. This is a known bug. It should be fixed in the nearest update of Sync.
  2. Yes, it is. The behavior of backups is described in our Knowledge Base article: https://help.resilio.com/hc/en-us/articles/204762339-How-to-Back-up-data-Android-only-
  3. The fix has been included into universal binary. It can be downloaded from our website (it's not available for auto-update) : https://www.resilio.com/platforms/desktop/
  4. Per EULA only the Sync Business version can be used for commercial purposes. The minimal Sync Business package is a Small Team license including 5 seats.
  5. Management Console is a part of Resilio Connect product. Additional seats for Business license can be purchased from License Management Console: https://help.resilio.com/hc/en-us/articles/210447203-How-to-use-license-management-console In Sync Business, the License Owner can manage seats from Resilio Sync's "Preferences (Settings) > License".
  6. @larryjb here is the guide on how to reset the WebUI credentials: https://help.resilio.com/hc/en-us/articles/205450295-How-do-I-reset-my-WebUI-password- On NAS, Sync Storage folder can be accessed via Terminal when connected to the NAS over SSH. Also, before proceeding with the resetting Sync should be stopped from App Center and the tab with WebUI should be closed.
  7. Cloning or migrating of Sync instance isn't supported: https://help.resilio.com/hc/en-us/articles/360018421940-Cloning-Sync To have a clean install of Sync on the new device, remove the previously moved Sync Storage folder, and run the downloaded installer again.
  8. You can try to "touch" the version of the file that you want to propagate to other peers (the previous (old) versions will be moved to Archive on the rest of the peers, if the Archive enabled): https://help.resilio.com/hc/en-us/articles/209606046-How-to-touch-files- The alternative to this way is re-adding of the file to the shared folder.
  9. For those who also encounter the same case - here is the dedicated article: https://help.resilio.com/hc/en-us/articles/205506569-Can-I-connect-two-pre-populated-pre-existing-folders-
  10. In the backup, Sync transfer the files once. If the files are moved somewhere on the destination and Sync detects that the files are no longer in the backup there, it warns about this finding - then the user is to decide whether to re-download the files (Revert) or ignore the warning if it's okay. Do you re-add Camera backup to Sync? If no, please elaborate more on your setup: include the info about your peers, their OS, peculiarities about the storage if there are any.
  11. For those who encounter the same/similar issue: "Documents" folder contains symbolic links (junctions) to the real folders: "My Music", "My Pictures", "My Videos" which usually cause errors about not enough permissions. If UI ("Status" column and details from "Peers online") and History tab are not helpful, contact support with the debug logs.
  12. Please contact Support with the debug logs from all peers. With the logs we'd also appreciate details about the file system of the drives/partitions on which the shared folder is located on each of the peers.
  13. This is one of the extensions for Explorer. It happens that antivirus considers .dll malicious, but this is a false-positive reaction. If you have any doubts, you can calculate MD5 or SHA1 checksum of ShellExtensionPath86_55F.dll file and let us compare. Don't forget to specify what version of Sync you have installed.
  14. The scenario is possible to implement but not with Camera backup since it's Read Only. See the article about nested folders: https://help.resilio.com/hc/en-us/articles/205506159-Is-it-possible-to-share-a-nested-folder-separately-
  15. There must be IP as well; you can send logs to support for a check. If it's Standard folder, the folder should be removed (on all peers) and added to Sync again. If it's Advanced folder, the peer with "Owner" permissions can disconnect the shady peer. You may also want to recreate the identity, if there is any suspicious peer linked to it.