Daria

Employees
  • Posts

    40
  • Joined

  • Last visited

About Daria

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

Daria's Achievements

Advanced Member

Advanced Member (3/3)

  1. For those who also encounter the same case - here is the dedicated article: https://help.resilio.com/hc/en-us/articles/205506569-Can-I-connect-two-pre-populated-pre-existing-folders-
  2. In the backup, Sync transfer the files once. If the files are moved somewhere on the destination and Sync detects that the files are no longer in the backup there, it warns about this finding - then the user is to decide whether to re-download the files (Revert) or ignore the warning if it's okay. Do you re-add Camera backup to Sync? If no, please elaborate more on your setup: include the info about your peers, their OS, peculiarities about the storage if there are any.
  3. For those who encounter the same/similar issue: "Documents" folder contains symbolic links (junctions) to the real folders: "My Music", "My Pictures", "My Videos" which usually cause errors about not enough permissions. If UI ("Status" column and details from "Peers online") and History tab are not helpful, contact support with the debug logs.
  4. Please contact Support with the debug logs from all peers. With the logs we'd also appreciate details about the file system of the drives/partitions on which the shared folder is located on each of the peers.
  5. This is one of the extensions for Explorer. It happens that antivirus considers .dll malicious, but this is a false-positive reaction. If you have any doubts, you can calculate MD5 or SHA1 checksum of ShellExtensionPath86_55F.dll file and let us compare. Don't forget to specify what version of Sync you have installed.
  6. The scenario is possible to implement but not with Camera backup since it's Read Only. See the article about nested folders: https://help.resilio.com/hc/en-us/articles/205506159-Is-it-possible-to-share-a-nested-folder-separately-
  7. There must be IP as well; you can send logs to support for a check. If it's Standard folder, the folder should be removed (on all peers) and added to Sync again. If it's Advanced folder, the peer with "Owner" permissions can disconnect the shady peer. You may also want to recreate the identity, if there is any suspicious peer linked to it.
  8. We prefer to investigate such issues in tickets, moreover it includes analyzing of debug logs and dumps. You're free to share what was wrong in your case once the investigation is over. It's up to you.
  9. It might be that the placeholder was removed - it equals to "Remove from all devices": https://help.resilio.com/hc/en-us/articles/206115384-What-Is-an-RSLS-File- (covered in "Deleting files" section)
  10. Please contact support for further investigation: access our Knowledge Base, then click on "Contact Support". Don't forget to attach logs and .dmp file, if there is any in Sync Storage folder.
  11. Where do you attempt to move the files: from Sync or file manager application? If not the latter, try to do it from there. If this is not possible for some reason, please list all the steps, attach screenshots if they can be illustrative in this case. Any other details would be appreciated (like OS of the device on which you encounter the issue).
  12. Please send screenshots or Terminal output illustrating this. Also specify the path to the default folder location. Have you adjusted any of the parameters in Power user preferences?
  13. @k1s on which drive are there free TB? The warning says about the drive where default folder location points, see: https://help.resilio.com/hc/en-us/articles/360001217950-Core-warnings
  14. @Humpatz in this case contact Sync Support via submitting a feedback from Sync (Preferences (Settings) > Support > Contact Support).