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Found 2 results

  1. Scenario: As a user, I run into a problem with Sync. I want to provide useful information to the developers so that they are actually able to solve the problem with a reasonable amount of effort. Current situation: I turn on debug logging in Sync's settings. I do a web search to find out where I can find my log. Sync documentation on logging defers to Sync documentation on "data folder" location. This documentation shows a path that is only accessible as a root user on Android, and notes such. Ideal situation: Sync for Android provides either A) An option to set the location
  2. We have a copy of v2.5.12 (1191) that keeps crashing on one of our machines. It will stop responding when opening, and crash when attempting to start. Sometimes it will appear to be uploading, then changing to view the history or devices will cause the crash message. I have a dump file but it is too large to attach to this post... how can I get this log examined so we can get to a solution?