Search the Community
Showing results for tags 'logs debugging corruption'.
How do I turn on BitSync logging to debug corrupted files transferred between Windows computers? Environment: Windows 8.1 Pro 64bit syncing with Windows 7 Pro 64bit over private LAN. Files that are synced between the Win7 system and the Win 8.1 system are sometimes corrupt and can't be opened. Noteworthy that it has been failing regularty for a couple of weeks, but I just tested it and everything worked perfectly!!! Go figure! Support requested me to turn on logging when it's happening and send the logs to them. I agree that this is the only way to debug however I don't know how to do this. I've scoured the website, read the entire BitSync users guide, searched the BitSync forum, and sent my inquiry to support. But alas, I can't find the answer as to how to turn on logging. Since they told me the file name of the log files I'm sure I can find them once they are created. This can't be this difficult and I must be overlooking something very simple - but no matter, I'm still stuck! Please help! Thanks in advance.... tom