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Found 2 results

  1. I recently ran a yum update on my computer running resilio sync and after a reboot noticed that all the settings were gone. Additionally, it could no longer load the folder list from where my folders are in the WebUI. I am unsure how to resolve this issue or how to roll-back to a previous version.
  2. Yesterday, I bought a new individual license, downloaded the updated Sync 2.2 client, and installed it on my Mac running OS X 10.10.5 Yosemite. All attempts to open the application fail silently. I created a support ticket for the issue, and provided Console log messages. 9/15/15 7:00:03.193 PM taskgated[98] no application identifier provided, can't use provisioning profiles [pid=24141]9/15/15 7:00:03.206 PM BitTorrent Sync[24141] WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.5 instead of 10.10.5. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.Call location:9/15/15 7:00:03.207 PM BitTorrent Sync[24141] 0 CarbonCore 0x00007fff914d92b7 ___Gestalt_SystemVersion_block_invoke + 1139/15/15 7:00:03.207 PM BitTorrent Sync[24141] 1 libdispatch.dylib 0x00007fff868e4c13 _dispatch_client_callout + 89/15/15 7:00:03.207 PM BitTorrent Sync[24141] 2 libdispatch.dylib 0x00007fff868e4b26 dispatch_once_f + 1179/15/15 7:00:03.207 PM BitTorrent Sync[24141] 3 CarbonCore 0x00007fff91462456 _Gestalt_SystemVersion + 9879/15/15 7:00:03.207 PM BitTorrent Sync[24141] 4 CarbonCore 0x00007fff914616e3 Gestalt + 1449/15/15 7:00:03.207 PM BitTorrent Sync[24141] 5 BitTorrent Sync 0x0000000100034d4f BitTorrent Sync + 2163999/15/15 7:00:03.207 PM BitTorrent Sync[24141] 6 BitTorrent Sync 0x0000000100034e44 BitTorrent Sync + 216644The response from the Support team pointed me to a Help Center article describing how to turn on debugging and collect a log file. Because the application fails to run, I had to manually created the suggested debug.txt file. I again tried to open the application, and again it failed. Nothing new was written to the sync.log file. Nothing in ~/Library/Application\ Support/BitTorrent\ Sync/ was modified. Deleting and reinstalling the application did not help. The Support team seems clueless, considering they wanted me to perform actions that require the application to actually open in the first place. Anyone here have insight?