nburles Posted September 20, 2013 Report Share Posted September 20, 2013 I'm happily running BTSync in Linux on various computers, and on Windows at work... but am now trying to run it on Windows on my netbook... It won't work. No matter what I try (older versions / copying the various .dat files from a working system / installing vs not installing) it simply hangs - immediately after the "welcome screen" asks me if I want to do a "Standard Setup" or if "I have a secret" (I've tried both, as well as skipping it entirely). Unfortunately there is no point providing a log file, as it is completely empty. I also cannot turn on debug mode, as the app doesn't respond (so right-clicking on the tray icon does nothing!) The following files are created in "%AppData%\BitTorrent Sync", containing their defaults: Cache (empty folder) settings.dat (7 KB) settings.dat.old (7 KB) sync.lng (73 KB) sync.log (0 bytes) This is all I see: The computer is a Samsung NC10 running Windows 7 32-bit. It has an Atom CPU N270 @ 1.6GHz, and 2GB of RAM. Any help to get it running would be much appreciated! Quote Link to comment Share on other sites More sharing options...
nburles Posted September 20, 2013 Author Report Share Posted September 20, 2013 OK, so the one thing I hadn't tried was running it in a different user account (as there weren't any on the netbook!) I just created one and it runs absolutely fine under that. I've tried it as an "admin" account, and as a "user" account... it works in both modes. Any ideas as to why I would be able to run it under this second account, but not the main one?! EDIT: Even copying the %AppData%\BitTorrent Sync directory from the working account into the non-working one still doesn't help... it no longer shows the welcome page, just loads directly to the tray... but still doesn't respond to right-clicks and won't ever show the application window... Quote Link to comment Share on other sites More sharing options...
vadimt Posted September 25, 2013 Report Share Posted September 25, 2013 Could you please create dump file of BTSync process while it hangs and send it to syncapp@bittorrent.com? Please run procexp.exe (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx), make right click on BitTorrent Sync process --> Create Dump --> Create Full Dump. Then attach created file to email and send us. Thanks! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.