abc123 Posted January 13, 2014 Report Share Posted January 13, 2014 Hi, Im sync'ing files to an offsite location. I have updated the local folder, (adding some brand new .Doc files) however the offsite location isn't sync'ing. It says last sync 8.1.14. Any reason why the Offsite folder isn't syncing? Should it not just automatically pick up that there has been changes made and replicate them? Thanks, Quote Link to comment Share on other sites More sharing options...
nils Posted January 13, 2014 Report Share Posted January 13, 2014 The side picking up changes would be the BTsync instance running on your local folder. Depending on the OS, the update of the files can take a while. Once this has happened on your local computer, the offsite location should get synced. Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 13, 2014 Author Report Share Posted January 13, 2014 Thanks for the reply nils. How long does it normally take? It's been 5 days now? The offsite location OS is Windows Server 2003. Local is Windows 7 Quote Link to comment Share on other sites More sharing options...
nils Posted January 13, 2014 Report Share Posted January 13, 2014 5 days is far too long, that is not normal. Have you checked, that both BTsync instances are connected? Take a look at the BTsync Devices in the desktop app or web UI. If they do not list the other side's BTsync instance name, then you have a connection issue. If you have however a connection, another area to look at would be the history tab on your local computer and see if your .doc has been added/updated. Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 13, 2014 Author Report Share Posted January 13, 2014 The Connection is ok, they are both seeing each other. Just checked the history Tab and its not showing up in there. On the Local computer it is still saying "sync'd 08/1/14". So it looks as though it has just stopped scanning for changes on the local/host computer. Or it just hasnt picked it up. Any ideas what i could look at here? Quote Link to comment Share on other sites More sharing options...
nils Posted January 13, 2014 Report Share Posted January 13, 2014 BTsync does not touch files that are currently locked. This could happen, because another programme uses the file, such as Word. Also some special characters in the filename have caused problems in the past, such as ß or ü. Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 15, 2014 Author Report Share Posted January 15, 2014 The files aren't locked and there is no special characters used. Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 15, 2014 Author Report Share Posted January 15, 2014 Anyone have any ideas? Need to get this working Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 16, 2014 Report Share Posted January 16, 2014 Hi abc123, Can you please check that the user running BTSync on your WinServer 2003 has enough permissions to write received files to the folder you choose? If it does, can you please provide me debugging logs for analysis from both locations? Here is the topic describing how to get them. Thanks! Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 16, 2014 Author Report Share Posted January 16, 2014 Permissions are all ok. I've tried to get into the Debugging Logs but its 1,515,252 KB, Cant get anything to open it. Any idea what i can use to open it? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 17, 2014 Report Share Posted January 17, 2014 any log viewer. Notepad++ could do the job. But better pack it with zip (there is a lot of repeating info, so it should be packed well) and send to me for analysis. What about the logs from second peer? Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 20, 2014 Author Report Share Posted January 20, 2014 Hi, thanks for your help, just a wee update on where i'm at with this. The Logs were huge and whenever i tried to zip them it crashed. We currently have 4 large syncs running simultaneously to the same server. This making the Log files huge. So i have paused all other syncs (apart from the one we are specifically having problems with) I will let this sync run for a few hours, take the log file, zip it and send it on to you. Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 21, 2014 Author Report Share Posted January 21, 2014 I have sent you an extract from the log files in a message Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 21, 2014 Report Share Posted January 21, 2014 abc123, I see a message indicating that BTSync get blocked by windows firewall. It could happen due to one of next reasons:1. You did not install the application, but copied it instead (During installation procedure we ask Windows Firewall to let us open a port for listening).2. During BTSync installation you unchecked the box "Add exception to Windows Firewall" or refused to do it in case if Windows asked. Most likely this is the reason why you can't receive files from other peers. You can reinstall application or add exception in Windows Firewall manually. Quote Link to comment Share on other sites More sharing options...
abc123 Posted January 24, 2014 Author Report Share Posted January 24, 2014 Hi Roman, The Firewalls have been checked and are definately disabled. What would our next step be? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 30, 2014 Report Share Posted January 30, 2014 abc123, There might be another reason for getting stuck for the sync. Didn't you rename the files by changing only the case, or - is there a chance that the same files on different peers might have a filename in different case? It can stop the sync as well. It is a known issue which will be fixed in new release, but still present in 1.2.82 Quote Link to comment Share on other sites More sharing options...
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