sebneu Posted April 6, 2014 Report Share Posted April 6, 2014 (edited) Hi everyone I have 3 clients sharing the same Folder: 2 linux clients and one windows cilent. While the two linux clients sync perfectly the windows client does not sync anymore. I started the debugging on the windows client and see that the syncing stops with the an error. [2014-04-06 17:19:43] Merge: Local file FILE1 older (1396202843) than remote (1396209046)[2014-04-06 17:19:43] Merge: Local file FOLDER1 is older (1396202650) than remote (1396796413)[2014-04-06 17:19:43] Merge: Local file FOLDER2 is older (1396205645) than remote (1396209465)[2014-04-06 17:19:43] Merge: Local file FILE2 is older (1396202647) than remote (1396796413)[2014-04-06 17:19:43] Merge: failed to verify group signature of files message, aborting[2014-04-06 17:19:43] State sync finished for folder \\?\D:\sync Any idea how I can find the error? Some of the files listed above do not exist on any of the folders above? Is there a corrupt file on the linux folder or in the databases? I updated all clients to 1.3.80 but the error persists. Any help is appreciated. Regardssebneu Edited April 6, 2014 by sebneu Quote Link to comment Share on other sites More sharing options...
denis4inet Posted April 8, 2014 Report Share Posted April 8, 2014 Dear sebneu, Could you attach full logs from 3 PCs? Quote Link to comment Share on other sites More sharing options...
sebneu Posted April 8, 2014 Author Report Share Posted April 8, 2014 Hi denis4inet thank you for willing to help.Is there any way I can send you the logs without making them readable to the public? Regardssebneu Quote Link to comment Share on other sites More sharing options...
denis4inet Posted April 8, 2014 Report Share Posted April 8, 2014 Dear sebneu,You can send via PM or Feed Back Form. Quote Link to comment Share on other sites More sharing options...
sebneu Posted April 8, 2014 Author Report Share Posted April 8, 2014 Sorry but I am not allowed to send private messages and where can I find the feed back form? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted April 8, 2014 Report Share Posted April 8, 2014 Right-click BTSync icon in the system tray on Windows machine, choose Send Feedback. Please put the reference to forum topic. When you get the auto-response from our ticket system, you can reply with attached logs. Quote Link to comment Share on other sites More sharing options...
sebneu Posted April 8, 2014 Author Report Share Posted April 8, 2014 Sometimes it is too obvious...Thank you. The ticket number is 9410. Regardssebneu Quote Link to comment Share on other sites More sharing options...
th3bar0n Posted June 1, 2014 Report Share Posted June 1, 2014 (edited) Hi sebneu - Do you get an answer to your issue? I'm having the same problem between my Linux NAS and Windows PC. Edited June 1, 2014 by th3bar0n Quote Link to comment Share on other sites More sharing options...
denis4inet Posted June 2, 2014 Report Share Posted June 2, 2014 Hi! It is know bug associated with non-utf8 file name charset at linux PC. It will be fixed in feature releases. Thaks. Quote Link to comment Share on other sites More sharing options...
sebneu Posted June 2, 2014 Author Report Share Posted June 2, 2014 Hi th3bar0n: yes, the support (I think it was denis4inet - see comment above) helped to find the problem and said they will fix it. What happened? I had some files which had a wrong encoding. At some stage I renamed those files on a linux machine and this was the problem. This is how I understood the problem: since the encoding was wrong the old entries in the database were not deleted. But the new entries were added. Thus there were entries for not existing files. What I did to get it fixed: I deleted the whole directory from btsync and added it with a new key. Thus the db was recreated. I did this for all other devices. Btsync still recognized identical files. A complete resync between the devices was not necessary. As I said above I had more than 100G shared on 3 devices. A complete resync would have been annoying but was not necessary. Regards and Good Lucksebneu Quote Link to comment Share on other sites More sharing options...
th3bar0n Posted June 5, 2014 Report Share Posted June 5, 2014 Hi sebneu - Thank you for your reply. Finally tracked my issue down to a picture file with a messed up modified date (came up as 2097 on linux and 1961 on windows!). Out of 14,000 files it was a bit of a needle in a haystack but all syncing happily now . Quote Link to comment Share on other sites More sharing options...
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