madwoollything Posted August 8, 2014 Report Share Posted August 8, 2014 Hi I have a Windows 7 machine (from work) and all worked perfectly until a couple of days ago, when my Windows profile was renewed (due to some IT issues). I've reinstalled BitTorrent but have been unsuccessful in getting the client to recognise any of the devices on my network. I've tried all the combinations and settings I can think of with no success. How do I go about troubleshooting this issue?Thanks Quote Link to comment Share on other sites More sharing options...
Helen Posted August 11, 2014 Report Share Posted August 11, 2014 madwoollything, In order to troubleshoot, please, collect full debug logs from this machine and any other that you cannot get connected to and send them to syncapp@bittorrent.com. In the message please put the link to this topic and provide the following details: 1) are other machines located in another network behind proxy, firewalls, NATs and os on, or are they in LAN? 2) in what exactly way the profile was renewed? Was it migrated from another PC or anything like this? any details would be much appreciated (of course, not your corporate secrets )3) what are the other machines you try to get connected? their OS and Sync version in stalled. Thank you! Quote Link to comment Share on other sites More sharing options...
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