BrianR549 Posted December 1, 2014 Report Share Posted December 1, 2014 @colinabroadThanks for the logs - it will take some time to analyze the results @BrianR549As I understand your issue is not purely cosmetic - the Excel actually complaints that it can't save the file, right? If yes - we'll need Process Monitor logs first of all. You may use address suggested by @colinabroad or mail us at syncapp@bittorrent.com RomanZ,To clarify, I am not receiving any errors from excel in 1.4.103. I was having excel errors in BTsync versions prior to 1.4.103. It appears the errors that I am receiving in 1.4.103, are from the BTsync GUI (see screenshot in previous post). After following suggestion from colinabroad, it appears to be an issue in the GUI only, as I can confirm files are correctly syncing for me the last few days. I can also confirm that a simple close/reopen of the GUI clears the error, and I do not have to actually close the BTsync application. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted December 2, 2014 Report Share Posted December 2, 2014 @BrianR549Oh, got you - thanks for clarifying. I'll send you experimental build as well if you are willing to try. Quote Link to comment Share on other sites More sharing options...
lupus Posted December 4, 2014 Report Share Posted December 4, 2014 hope there will be a solution soon...since two and a half month its not possible to work without mistakes or stopping bittorrentSync. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted December 4, 2014 Report Share Posted December 4, 2014 @lupusWe are working on it - though it never reproduces in our lab. BTW, did the experimental build help you? Quote Link to comment Share on other sites More sharing options...
cassioac Posted December 5, 2014 Report Share Posted December 5, 2014 Hi, I'm having similar problems with Excel files, I'm also using version 103. How do I get the new test version? Cassio Quote Link to comment Share on other sites More sharing options...
lupus Posted December 5, 2014 Report Share Posted December 5, 2014 Same errors....nothing changed To reproduce it: use Access 2010, build a database, open database.then use in the menu: File - File Info - Compact and Repair Database or File - Save and Publish - Back up Database Maybe the Dabase should be no to small... my databases are 12 MB Quote Link to comment Share on other sites More sharing options...
RomanZ Posted December 7, 2014 Report Share Posted December 7, 2014 @lupusThanks for testing. Then we'll need Process Monitor utility logs capturing the issue on your PC - with experimental build running. @cassioacSent you to PM. Quote Link to comment Share on other sites More sharing options...
lupus Posted December 8, 2014 Report Share Posted December 8, 2014 ähm.... sorry, you seem a little bit confused.i wrote you days before, that the experimental-build made the same errors AND i sent you the log by Process Monitor ;-) Quote Link to comment Share on other sites More sharing options...
RomanZ Posted December 9, 2014 Report Share Posted December 9, 2014 @lupusWell, yep - I see the incoming ticket from you, though it does not contain any attached data. Did you send it over some other channel? Quote Link to comment Share on other sites More sharing options...
lupus Posted December 9, 2014 Report Share Posted December 9, 2014 i sent it via email: syncapp@bittorrent.com (25.11.2014)subject: "sync interferes MS Access" Quote Link to comment Share on other sites More sharing options...
lupus Posted December 21, 2014 Report Share Posted December 21, 2014 Its really bad. BittorrentSync is a really good idea, but it seems nobody can fix this problem. So after a quarter of a year waiting for a solution i will say good bye to Bittorrent Sync. It does not work with Microsoft Office, one of the mostly used software.To prevent more database crashes and lost datas i have deinstalled BittorrentSync and going to look for another Sync-Solution... At the time to use BittorrentSync is not recommended! Its hard to say: you have to caution users against it! Sorry for that, but after several damaged files, there is no other way.... Quote Link to comment Share on other sites More sharing options...
RomanZ Posted December 29, 2014 Report Share Posted December 29, 2014 @lupusWe are working hard to make Sync more reliable. Hope to see you using Sync again later - when the issue is finally resolved.Sorry for inconvenience. Quote Link to comment Share on other sites More sharing options...
colinabroad Posted December 30, 2014 Report Share Posted December 30, 2014 Hi All,I would like to report that I have had ZERO problems with accessing or saving my Office files since using the test version 1.4.10005 on my two peers. I am still experiencing the incorrect reporting of locked files, but this is not stopping the 'back end' from syncing correctly. I have also yet to experience the 'out of sync' issues from previous versions. The software is also still actively syncing about 4Gb (and growing) of photos/movies across the World to my Fathers PC in the UK (I am in China) This is IMPRESSIVE to say the least. Over the weekend I took several short clips on my phone - these were successfully up/downloaded to my PC here (via DropBox with a VPN) and then transferred across to the UK using BTSync without a VPN. Some files were 500Mb in size - all transferred without problems. Hopefully the fix that was put into 1.4.10005 will be released officially before 1.4 is superseded with 2.0 , it seems to be working for me! Quote Link to comment Share on other sites More sharing options...
RomanZ Posted December 30, 2014 Report Share Posted December 30, 2014 @allAnyone else suffering the subj is willing to test experimental 1.4.10005 build? Quote Link to comment Share on other sites More sharing options...
gros1k Posted January 19, 2015 Report Share Posted January 19, 2015 i have the same issuecan u send me 1.4.10005 build for testing? Quote Link to comment Share on other sites More sharing options...
lupus Posted January 19, 2015 Report Share Posted January 19, 2015 installed 1.4.106 same mistakes with access like ever Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 20, 2015 Report Share Posted January 20, 2015 @gros1k, @lupusI've sent you experimental build 1.4.10018 (based on 1.4.106). Let me know how it works in your environement and if it fixes the issue. Quote Link to comment Share on other sites More sharing options...
lupus Posted January 20, 2015 Report Share Posted January 20, 2015 same mistakes...nothing changed in build 1.4.10018 Do this: open a database accdb in access 2010. - go to FILE - INFORMATION - Comprimize and Repair Database. message like this: "............. File in use or locked" Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 20, 2015 Report Share Posted January 20, 2015 @lupusThanks for testing. Could you collect process monitor logs please? Just run ProcMon and let it record events, reproduce the issue, then export events list and send to me. Pack it first as event log might be rather heavy. Thanks! Quote Link to comment Share on other sites More sharing options...
lupus Posted January 20, 2015 Report Share Posted January 20, 2015 i sent you such logs several times... where shall i send it? it has a size of 27 mb comprimized Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 20, 2015 Report Share Posted January 20, 2015 @lupusIf we would have enough debugging info to fix the issue - I wouldn't ask for logs Unfortunately our support center does not accept such a big files at the moment. Could you please share it with Sync or with any file sharing service? Quote Link to comment Share on other sites More sharing options...
lupus Posted January 20, 2015 Report Share Posted January 20, 2015 i can try wetransfer. so tell me at which adress you want the link Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 21, 2015 Report Share Posted January 21, 2015 @lupussyncapp@bittorrent.com would be ideal. If there is some message - mark down that it comes for "RomanZ". Thanks! Quote Link to comment Share on other sites More sharing options...
lupus Posted January 26, 2015 Report Share Posted January 26, 2015 I sent your support the link to download five days before. it was not downloaded yet. In a few days the file will be deleted by wetransfer. so please contact your support to download the file. otherwise it will be the second time, that i sent you a file by wetransfer which is not downloaded....hope i dont waste my time, try to help you fixing errors. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted January 27, 2015 Report Share Posted January 27, 2015 @lupusSupport usually processes new tickets within first 24 hours (except ones coming on weekend). I checked it manually and did not manage to find any incoming message from you or wetransfer for about last 2 weeks.I've sent a test data by wetransfer to syncapp@bittorrent.com and received e-mail immediately. Could you please check:a) if you spelled our support address correctly if you get back to your e-mail any automatic confirmation from our ticketing system In any case, I'll drop you a message from my mailbox so you can paste the link there. Quote Link to comment Share on other sites More sharing options...
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