jrroca Posted September 22, 2014 Report Share Posted September 22, 2014 At windows 7 64, new BitTorrent does not start. Is there any debug log for the installer? Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted September 22, 2014 Report Share Posted September 22, 2014 Is the installer actually producing an error, or just not starting? If it's the latter, here are some things to check/try:1) Check that Sync isn't already running2) Check that you've fully downloaded the installer (might be worth clearing your browser cache, and re-downloading)3) Check the installer isn't being blocked by any Anti Virus software you may be running Quote Link to comment Share on other sites More sharing options...
jrroca Posted September 22, 2014 Author Report Share Posted September 22, 2014 It just stars and ends. No error messsage is on the screen. I think there is a problem with windows Application Data folder redirection. I was asking for a log because of this. I have downloaded it several times just to check that it is correct. Anyway do you have the correct MD5 for the file? Quote Link to comment Share on other sites More sharing options...
jrroca Posted September 29, 2014 Author Report Share Posted September 29, 2014 Any idea? Quote Link to comment Share on other sites More sharing options...
RomanZ Posted September 29, 2014 Report Share Posted September 29, 2014 @jrrocaMD5 (BTSync-1.4.83.exe) = 26f7f7763de644f2276c71bd5d8d20b4MD5 (BTSync_x64-1.4.83.exe) = 0f91980a8d8df52aa4d8ef22f4ac9d6a Sync saves its logs to %appdata%\BitTorrent Sync\sync.log. Please check if the file exists and what is inside. Quote Link to comment Share on other sites More sharing options...
jrroca Posted September 29, 2014 Author Report Share Posted September 29, 2014 Folder exists, but empty. MD5 is correct for downloaded files. I have tried x86 and x64 (on a x64 system). Installer does not stars.When you double click mouse cursor changes for a few secconds to the clock and nothing happends. Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted September 29, 2014 Report Share Posted September 29, 2014 Folder exists, but empty. MD5 is correct for downloaded files. I have tried x86 and x64 (on a x64 system). Installer does not stars.When you double click mouse cursor changes for a few secconds to the clock and nothing happends. As per my earlier response; What Internet Security/Anti Virus software do you have installed? Could that be blocking the Sync installer? Have you ruled that out? Quote Link to comment Share on other sites More sharing options...
jrroca Posted September 29, 2014 Author Report Share Posted September 29, 2014 We have TrendMicro OfficeScan (corporate). It has no firewall. I have tried with antivirus disabled with same results. Quote Link to comment Share on other sites More sharing options...
GreatMarko Posted September 29, 2014 Report Share Posted September 29, 2014 Ok, and without wanting to sound condescending (as I know you mention this in your original post); but you're definitely running Windows 7, and not say Server 2008? - the reason I ask is because Windows server editions do tend to "block" downloads, resulting in the exact behavior you're seeing, and so you first have to right-click the downloaded file, select "Properties", click the "Unblock" button, and then "Ok" before you can execute the file. This would only be applicable to Windows Server editions though (and in fairness Server 2008 and Windows 7 can look quite similar!)... which is why I'm just double-checking which Windows OS you're running? Quote Link to comment Share on other sites More sharing options...
jrroca Posted September 29, 2014 Author Report Share Posted September 29, 2014 I am runing windows 7 profesional N. Also i am sure it is not in a locked state. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted September 29, 2014 Report Share Posted September 29, 2014 @jrrocaOkay... Could you please try to capture what happens with ProcMon and send ProcMon log to me? Quote Link to comment Share on other sites More sharing options...
Angeloss Posted September 29, 2014 Report Share Posted September 29, 2014 (edited) Delete "C:\Users\youruser\AppData\Roaming\BitTorrent Sync" folder.This works for me. Edited September 29, 2014 by Angeloss Quote Link to comment Share on other sites More sharing options...
jrroca Posted September 30, 2014 Author Report Share Posted September 30, 2014 I have send you the procmon file by private message. Quote Link to comment Share on other sites More sharing options...
RomanZ Posted September 30, 2014 Report Share Posted September 30, 2014 @jrrocaAwesome, thanks! Quote Link to comment Share on other sites More sharing options...
RomanZ Posted September 30, 2014 Report Share Posted September 30, 2014 @jrrocaIt happens due to fact that your %appdata% is located on network. We are aware of the issue and will fix it in future releases. Quote Link to comment Share on other sites More sharing options...
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