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Jonnan001

Licence: Non-Commercial Use

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I can't find a straight answer on this. I would like to use BT Sync at work for what is light but nonetheless 'Commercial' use. Per http://www.bittorrent.com/legal/eula it is licensed for non-commercial use only - but that eula is basically a coverplate.

BitTorrent Customer Support's reply is simply - "Thank you for reporting this issue to us. (...) Currently Customer Support is only available to subscribers of Plus and Ad-Free. We suggest visiting the BitTorrent Forums at http://forums.bittorrent.com."

The contact at the end of the EULA legal@bittorrent.com has not given me a acknowledgment, never mind a reply. For all the response I've gotten it may be a dead mailbox. Repeated topics in the forum hem and haw about it, but based only on the EULA if I sync folders for work I'm in violation of the license, and I'm not sure what position that puts my employer in.

So - what's going on here. If this is available for public use, I would appreciate having the license amended to reflect that. If it's not, I think you should make that clear up front. But right now everything seems to scream 'Use this as you will' except for the one (arguably) binding document.

Thanks - Jonnan

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You're referring to the EULA for the BitTorrent Client, and you've emailed BitTorrent Client customer support.

 

Sync has it's own dedicated EULA - which you can find here

Thanks - that definitely has the clause I was looking for.

I do think getsync.com needs updated - I find only the one link to an EULA at the bottom of the page and it links to http://www.bittorrent.com/legal/eula which in turn has the clause "or other software offered by or on behalf of BitTorrent, Inc. (the "Software")". The customer support I emailed was linked from getsync.com as well.

Perchance, could you show where you found the URL http://www.bittorrent.com/legal/eula-sync, or is that a legacy URL?

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Perchance, could you show where you found the URL http://www.bittorrent.com/legal/eula-sync, or is that a legacy URL?

No, it's not a "legacy URL" - and it can be found when you install Sync:

EULA.jpg

 

The customer support I emailed was linked from getsync.com as well.

In the top-right corner of the getsync.com site is a "Help" link. Clicking this takes you to the dedicated Sync Help site.

On the right had side of the front page of the help site is large "Have a problem?" heading with an "Email the Sync Support Team" email link directly beneath.

 

Sync Support's email address is: syncapp@bittorrent.com

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Okay, some of this is me misunderstanding the interface - getsync's 'Help' Page says 'Client' 'Sync' 'Bundle' and 'Bleep', which I don't feel *terribly* stupid as having interpreted as 'Sync Client' not 'Bittorrent Client'. But that's where I went wrong as far as support goes - I thought I *was* emailing sync support. If I'm an idiot for thinking that's not entirely clear - well, I have it on good authority I'm *not* the biggest idiot out there, clarification might be worthwhile.

That said - the getsync page links to the general Bittorrent EULA, not the Sync EULA. I'm glad the EULA is found in the install, but once installed I'm finding no link to it in the interface, the getsync main page doesn't link to that location, and if the help files have a link to that URL, neither EULA nor License brings it up. It's only important because darn it I need to be able to tell my boss where it's at, but I think it would be worthwhile having it on the getsync page, rather than the general bittorrent EULA.

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