Brilliantsam

Quittorrent Sync

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Hi,

 

Several of our users have reported that the BitTorrent Sync Mac app randomly quits itself from time to time. I've checked these users computers' and Sync is in their login items so the problem won't be that they've restarted.

 

Has anyone else noticed this?

 

Sorry about the pun...

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@Brilliantsam

It might be app crash. Could you please ask your users to check ~/Library/Logs/DiagnosticReports and see if there are any recent crash reports with "BitTorrent Sync" text in report name?

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Hi @RomanZ

I found a few logs in the location you specified on an affected machine.

 

Here's the first bit:

 

Process:               BitTorrent Sync [14788]

Path:                  /Applications/BitTorrent Sync.app/Contents/MacOS/BitTorrent Sync

Identifier:            com.bittorrent.Sync

Version:               1.4.93 (1.4.93)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           BitTorrent Sync [14788]

User ID:               501

 

Date/Time:             2015-01-22 14:32:03.070 +0000

OS Version:            Mac OS X 10.10.1 (14B25)

Report Version:        11

 

Time Awake Since Boot: 230000 seconds

Time Since Wake:       11 seconds

 

Crashed Thread:        5

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000008

 

VM Regions Near 0x8:

--> 

    __TEXT                 0000000100000000-0000000100268000 [ 2464K] r-x/rwx SM=COW  /Applications/BitTorrent Sync.app/Contents/MacOS/BitTorrent Sync

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