paulw Posted April 9, 2015 Report Share Posted April 9, 2015 (edited) Btsync crashes on my Windows 8.1 Pro - I tried both the 64bit and 32bit version of current revision.It opens correctly till the welcome window shows http://screencast.com/t/Pdh9g0o1I and crashes when I click "continue"I am a new user, hence have not had it installed before.Win 8.1 is up to date as by Windows Update.It also crashes if I use the built in support request feature. /edit: I tried the older versions 2.0.93 and 2.0.85 in both 32bit and x64 and they show same behaviour.Windows error report:------------Problem signature: Problem Event Name: APPCRASH Application Name: BTSync.exe Application Version: 2.0.104.0 Application Timestamp: 55222abd Fault Module Name: MxMUm.dll Fault Module Version: 8.15.1.1243 Fault Module Timestamp: 50c19d33 Exception Code: c0000005 Exception Offset: 00014db8 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1031 Additional Information 1: 19cc Additional Information 2: 19cce854302537c54a2cd73476abb0fb Additional Information 3: 5f0d Additional Information 4: 5f0d68cda56bbfae56e8c3072914032cRead our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262If the online privacy statement is not available, please read our privacy statement offline: C:\WINDOWS\system32\en-GB\erofflps.txt-------------------------------------- Edited April 9, 2015 by paulw Quote Link to comment Share on other sites More sharing options...
Helen Posted April 9, 2015 Report Share Posted April 9, 2015 Try 2.0.104 Prior to installing it, delete %Appdata%\BitTorrent Sync folder. If it crashes, collect latest .dmp file from %Appdata%\BitTorrent Sync folder. Also, put a debug.txt file there, put FFFFFFFF inside this file, and restart Sync. after some 10 minutes with crashing reproduced, please send sync.log from %Appdata%\BitTorrent Sync together with dmp file. I've sent an invite to your current mail, please upload files there. Thank you. Quote Link to comment Share on other sites More sharing options...
Helen Posted April 9, 2015 Report Share Posted April 9, 2015 Fault module MxMUm.dll belongs to product Matrox M-Series Display Driver. Please update your video driver and the whole system via windows update. Quote Link to comment Share on other sites More sharing options...
Helen Posted April 10, 2015 Report Share Posted April 10, 2015 the most current driver from the Matrox website solved the issue.as per paulw. Quote Link to comment Share on other sites More sharing options...
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