BitDuck

Bug - 1.4.111 Ignoring User Choice During Update Check

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BitTorrent Sync 1.4.111 continuously prompts with an update to 2.x regardless of the user’s choice to not ask again. Removing the checkmark from “Always check for updates to this version” makes no difference whatsoever. Please fix.

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Can this bug be confirmed by other users? Anyone from BTS staff to recognize/confirm this? Just having 1.4.111 installed and started is enough to reproduce. No logs necessary.

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Is it to be expected that 1.x Bugs & Problems are ignored by BittorrentSync staff? Over a week has passed and no reaction. Not OK for a company that wants to charge money.

 

Please state clearly if BTS 1.4x is ignored and will not be supported anymore or if this is just an oversight.

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This bug is still nagging every BTS 1.4 user several times a day. Why do I get the feeling that this issue is ignored on purpose? If the intention is to annoy 1.4 users, maybe 1.4 users should reply here every time the dialog to upgrade pops up and ignored the users choice.

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BitDuck,

 

the problem is that disabling 'check for updates' in not saved to settings.dat. Sync saves it on every quit. Can you confirm that Sync is shut down correctly and there is no BitTorrent Sync process still running after that? 

 

Make sure that 'check for updates' is still disabled, and send the settings.dat and settings.dat.old from %appdata% \ BitTorrent Sync folder to us via this form

 

after that try deleting them (when Sync is off). When you start Sync, this option will be enabled (by default). disable it and see if the problem remains. 

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Thanks for your response after three weeks Helen.

 

I double checked that after disabling the "check for updates" BTS was properly exited. Also there were no other BTS tasks running.

 

To top it off, there is now a "task pending" showing up (alarm clock on top) demanding that I do the update. No further description to what version.

 

The two requested files have been send via the form.

 

Also I deleted the settings.dat and tried yet again to save my choice to not check for updates.

 

On another note Helen, deleting the settings.dat removed all shares and forces me to redo all shares with the necessary long checks and syncs. I would have expected a warning from a professional support person about this.

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BitDuck,

 

In your settings, the 'check for updates' is still marked as enabled. Is changing other settings (for example, listening port, or launch on startup, etc) honored properly? 

We need to brainstorms this issue, as there seems to be no particular steps to reproduce it, it's not reproducible in our labs. 

 

 

deleting settings.dat and settings.dat.old does not remove the folders from Sync, that is why I didn't warn you. Settings.dat do not have information about your folders. Settings keep only *settings* - smth you see in Preferences and advanced preferences. 

 

Make sure that you didn't delete sync.dat and sync.dat old, since it's them who keeps information about your folders, and deleting them deletes the folders from Sync.

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[Censored - Helen]

 

You are messing our systems totally now by this every day/every boot update the client notifications.

 

please - STOP IT NOW!

Edited by Helen
Foul language

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@Clouseau

This is not something intentional and does not reproduce for everyone. As soon as we find some solution - we'll share it.

If you are willing to assist us with debugging - please follow Helen's instructions and report us your results.

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For that issue try a workaround - edit the hosts file, add the following lines there:

 

127.0.0.1 www.usyncapp.com

127.0.0.1 download.usyncapp.com

 

If you ever want to bring "check for updates" back, make sure you remove these lines.

 

For Windows hosts file is in C:\Windows\System32\Drivers\etc\hosts

Mac: /private/etc/hosts

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