thr3ad

[Solved] Installer On Windows 10 Won't Launch

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I downloaded BitTorrent-Sync_x64.exe v2.1.1.65 and tried to run it; my cursor shows progress momentarily and then the program quits without launching the installer. Is Windows 10 supported?

 

Update: I occasionally can get the "install" dialog to come up. I use the defaults and click "install" and it closes the dialog and exits without installing anything -- no items on the desktop, nothing in Program Files. Inexplicably *one time* it actually launched BitTorrent Sync and it ran perfectly until I exited; now I still can't find the program files, and there is no listing under Programs and Features in Control Panel. Pretty confused here.

Edited by thr3ad

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I just tried and it opened the install dialog. When I clicked "install" it closed without installing, and now when I re-open the installer it just exits immediately. I am running BitDefender and Zemana Anti-malware if that makes any difference. Otherwise it's a relatively new install of Windows 10 Pro, originally installed from the insider preview edition (all updates are currently installed from Microsoft).

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@thr3ad

Could you please check if installer copied any files to %appdata%\BitTorrent Sync? Also, I would advise to disable both BitDefender and Zemana as a test: Sync runs from %appdata% and it might happen that their heuristics prevents it from running.

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Ah, I found it in %appdata%! I must have just not been adding any desktop of start menu icons, and also failing to start automatically. Thanks for your help.

 

Maybe you can answer one other question I have: I set Sync to start when I start my computer, however every time it starts it asks for an administrator password. Is there a way to prevent that?

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thr3ad, that will be fixed in future releases.

Now as workaround you can edit HKEY_CURRENT_USER\Software\BitTorrent Sync\Revision and set it to 2010002 if you already have updated Sync from this link or 2010001 if your Sync version is 2.1.1.

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