mkrazz

Files Being Deleted Automatically Issue

Recommended Posts

Hello,

 

I'm having a issue that I can't seem to fix and need some help. I am using BT Sync Pro 2.2.1 and have 4 computers, Ipad and Iphone being synced.

 

The issue is that on my W Laptop I add a file, lets call it "family photo". On the Ipad I decide to remove from all devices and then a few minutes later I decide to copy the same file from another location on the W Laptop back into the folder. Bt Sync will then automatically delete the file within a few seconds, saying that the Ipad deleted it.

 

I do a lot of multimedia editing and have to be able to delete, re-add, edit, etc and not being able to delete and re-add is a huge issue for me. Is there something I'm doing wrong?

 

I have tested this on selective sync and full sync folders and it doesn't make a difference. I have also tested this using multiple computers in my home.

 

Share this post


Link to post
Share on other sites

Thank you...Man you are fast! Just to ensure my files are safe and becuase I have not done a lot of trouble shooting around this issue, have you isolated it to only Ipad or will I get this if i delete and re-add from PC's as well?

 

Also what would be the ETA on the next update?

 

BTSYNC ROCKS!  :)

Share this post


Link to post
Share on other sites

@mkrazz

The issue is in the product core, so it affects all platforms. The good news about it is that it has very strict scenario: files get deleted only if you once deleted them somewhere AND you moved them again to same location without changing their modification time.

 

Can't share ETA at the moment, although if related to iOS devices - usually it takes some time to get the build approved by Apple.

 

Thanks I'll share your feedback to the team :)

Share this post


Link to post
Share on other sites

I just discovered the same issue this morning. What process do you use to ensure that you don't have a bug deleting people's files? I'm concerned that I could lose important documents in the future. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.