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BTSync automatically deactivated/stopped running on NAS Synology

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Hi,

Very interesting case ... BTSync on my NAS Synology DS 715 automatically stopps running and is deactivated, without myself having done anything. Every few days I have to manually restart BTSync. I have 2.3 as a version.

Any ideas what this could be?

Phil

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I have had the same issue for months.  Haven't pinned the cause down, but it always seems to occur after an update of BT Sync.  The only way I know the app is topped on the Synology is by noticing when files have not synced and then going into the Package app on Synology.  Would be happy to hear a solution ...

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Hi,

The first step would be finding out if your Sync is crashing or is gracefully shut down. It's rather easy to check. Once you noticed it is down - check the "/usr/local/bittorrentsync/var/sync.log" - it should end with something like:

[2016-02-19 12:09:04] SyncFolderScanner: shut down
[2016-02-19 12:09:04] Shutdown. Saving config sync.dat

This indicates a graceful shutdown. If it is different for you - it is likely Sync crashed and we'll be happy to see the core dump(s). Core dumps by default may be found in:

/usr/local/bittorrentsync/var/

/usr/local/bittorrentsync/bin/

/volume1/

 

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None of the above show up, only following ...

will PM you with the dump

 

[20160224 00:17:18.724] PD[AEC4] [4732]: failed to open TCP tunnel - endpoint: 192.168.43.22:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b4f3a08, tunnels: 0
[20160224 00:17:19.234] PD[AEC4] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.43.22:29458
[20160224 00:17:19.234] PeerTLSEH[0x3bc6beb0]: hello packet { share:6965F2C12CCDA2043471F1F3E04601D8992B25F2 } has been sent
[20160224 00:17:19.235] PD[AEC4] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.0.16:29458
[20160224 00:17:19.235] PeerTLSEH[0x3ae0edb8]: hello packet { share:6965F2C12CCDA2043471F1F3E04601D8992B25F2 } has been sent
[20160224 00:17:43.202] LF[8A8B]: LicenseFolder::IsActive(user): return FALSE, id is not in active list, total ids = 1
[20160224 00:17:43.202] LF[3A89]: LicenseFolder::IsActive(trial): return FALSE, license expired
[20160224 00:17:47.061] SyncSocket[0x3bac4150]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.062] PD[64D4] [4732]: failed to open TCP tunnel - endpoint: 192.168.43.22:29458, status: "offline (timed out)", enc: TLS, socket: 0x3bac4150, tunnels: 0
[20160224 00:17:47.062] PD[64D4] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.43.22:29458
[20160224 00:17:47.063] PeerTLSEH[0x3b485f98]: hello packet { share:E9314AB25C848C29D921B31E43F34154A404211F } has been sent
[20160224 00:17:47.741] SyncSocket[0x3aeea3e8]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] SyncSocket[0x3b8303d8]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] PD[62E7] [4732]: failed to open TCP tunnel - endpoint: 192.168.0.16:29458, status: "offline (timed out)", enc: TLS, socket: 0x3aeea3e8, tunnels: 0
[20160224 00:17:47.742] SyncSocket[0x3b5eb5b0]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] SyncSocket[0x3aef7398]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] SyncSocket[0x3b5c7f68]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] SyncSocket[0x3b81bed8]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] SyncSocket[0x3b6fc600]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] SyncSocket[0x3b3feeb8]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] SyncSocket[0x3b898928]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:47.742] PD[62E7] [4732]: failed to open TCP tunnel - endpoint: 192.168.43.22:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b8303d8, tunnels: 0
[20160224 00:17:47.742] PD[64D4] [4732]: failed to open TCP tunnel - endpoint: 192.168.0.16:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b5eb5b0, tunnels: 0
[20160224 00:17:47.743] PD[63C0] [4732]: failed to open TCP tunnel - endpoint: 192.168.43.22:29458, status: "offline (timed out)", enc: TLS, socket: 0x3aef7398, tunnels: 0
[20160224 00:17:47.743] PD[63C0] [4732]: failed to open TCP tunnel - endpoint: 192.168.0.16:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b5c7f68, tunnels: 0
[20160224 00:17:47.743] PD[9209] [4732]: failed to open TCP tunnel - endpoint: 192.168.43.22:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b81bed8, tunnels: 0
[20160224 00:17:47.743] PD[9209] [4732]: failed to open TCP tunnel - endpoint: 192.168.0.16:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b6fc600, tunnels: 0
[20160224 00:17:47.743] PD[C73C] [4732]: failed to open TCP tunnel - endpoint: 192.168.43.22:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b3feeb8, tunnels: 0
[20160224 00:17:47.743] PD[C73C] [4732]: failed to open TCP tunnel - endpoint: 192.168.0.16:29458, status: "offline (timed out)", enc: TLS, socket: 0x3b898928, tunnels: 0
[20160224 00:17:48.251] PD[64D4] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.0.16:29458
[20160224 00:17:48.252] PeerTLSEH[0x3b567558]: hello packet { share:E9314AB25C848C29D921B31E43F34154A404211F } has been sent
[20160224 00:17:48.287] PD[63C0] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.43.22:29458
[20160224 00:17:48.287] PeerTLSEH[0x3b593088]: hello packet { share:6B14A88C904FEB4F03A074F93D746872B2495A30 } has been sent
[20160224 00:17:48.288] PD[63C0] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.0.16:29458
[20160224 00:17:48.288] PeerTLSEH[0x3bd295b8]: hello packet { share:6B14A88C904FEB4F03A074F93D746872B2495A30 } has been sent
[20160224 00:17:48.289] PD[9209] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.43.22:29458
[20160224 00:17:48.289] PeerTLSEH[0x3b4f3a08]: hello packet { share:1A3844245205DDCD73573C8FBE9061662043383C } has been sent
[20160224 00:17:48.289] PD[9209] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.0.16:29458
[20160224 00:17:48.289] PeerTLSEH[0x3bd9cca0]: hello packet { share:1A3844245205DDCD73573C8FBE9061662043383C } has been sent
[20160224 00:17:48.290] PD[C73C] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.43.22:29458
[20160224 00:17:48.290] PeerTLSEH[0x3bac4150]: hello packet { share:89598492886EE7A58248C2D7AF0A2637E45C3FF7 } has been sent
[20160224 00:17:48.291] PD[C73C] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.0.16:29458
[20160224 00:17:48.291] PeerTLSEH[0x3b34d218]: hello packet { share:89598492886EE7A58248C2D7AF0A2637E45C3FF7 } has been sent
[20160224 00:17:48.292] PD[62E7] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.43.22:29458
[20160224 00:17:48.292] PeerTLSEH[0x3bb0c348]: hello packet { share:1B90BB1D3968AD63DFA7BAC47FAF8EDEDFF82DF4 } has been sent
[20160224 00:17:48.292] PD[62E7] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.0.16:29458
[20160224 00:17:48.292] PeerTLSEH[0x3bc34480]: hello packet { share:1B90BB1D3968AD63DFA7BAC47FAF8EDEDFF82DF4 } has been sent
[20160224 00:17:48.741] SyncSocket[0x3bc6beb0]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:48.741] SyncSocket[0x3ae0edb8]: an error has occurred - code: 110, message: "offline (timed out)"
[20160224 00:17:48.742] PD[AEC4] [4732]: failed to open TCP tunnel - endpoint: 192.168.43.22:29458, status: "offline (timed out)", enc: TLS, socket: 0x3bc6beb0, tunnels: 0
[20160224 00:17:48.742] PD[AEC4] [4732]: failed to open TCP tunnel - endpoint: 192.168.0.16:29458, status: "offline (timed out)", enc: TLS, socket: 0x3ae0edb8, tunnels: 0
[20160224 00:17:49.252] PD[AEC4] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.43.22:29458
[20160224 00:17:49.252] PeerTLSEH[0x3b6cfb50]: hello packet { share:6965F2C12CCDA2043471F1F3E04601D8992B25F2 } has been sent
[20160224 00:17:49.253] PD[AEC4] [4732]: checking tunnel connection to peer, transport: TCP, endpoint: 192.168.0.16:29458
[20160224 00:17:49.253] PeerTLSEH[0x3b3feeb8]: hello packet { share:6965F2C12CCDA2043471F1F3E04601D8992B25F2 } has been sent
[20160224 00:18:08.070] UPnP: Could not map UPnP Port on this pass, retrying.
[20160224 00:18:10.160] Requesting folder config from config.getsync.com

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I have the same issue, it has been happening for months. I've been hoping for a fix. As a personal user who bought 3 licenses for each computer, this is pretty inconvenient. Device: Synology DS1513+ with DSM 5.2-5644 Update 5

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