MF14477

Android Sync Losing Files

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Hi,

I'm having an issue with a folder syncing music files between two laptops, two desktops all on Sync 2.3.3 and two android devices (phone Samsung Galaxy S4 running Android 5.0.1 & tablet Samsung Galaxy Tab S running Android 5.0.2 and Sync 2.3.5).

I have MP3 files on a desktop, that I want to be able to play on both android devices, and have access to i.e. change/rename/move on the other desktops and laptops.  Currently they are in a folder named Sync Music and all the devices above are linked, I have paid for a pro key.

The problem is that on setting up they synced up fine, but intermittently the phone is losing files, they are staying as 0 byte placeholders but in some situations this is deleting from all devices (I have them backed up so its not an issue, just annoying and worrying for other stuff that is synced which is backed up but not every day, although this currently is not synced with the android devices), then it says it is sending the files to the phone but never actually completes the sync.  This folder is not set to selective sync on the phone or any of the devices, I have deleted the whole file and started again on more than one occasion, and also changing all the other devices to stop syncing until I had it sorted, which I though had happened as all seemed to be working fine, but as I checked again this morning, as it indexed the number of files dropped and half are now missing.  On this occasion although Sync thinks there is half the files there some of these 'missing' files work fine and some do not, and most still seem to be present on the computers. I tried to share the QR for read only when setting up this file but I assume as it is a linked device it still says 'owner' or 'read & write' depending on the basic file type regardless of which key I have used.

I suspect what I will need to do is unlink my android devices and then simply share the file as read only when they are unlinked, or is there a different/better way?

 

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@MF14477 If you want your phones to get read-only folders - you'll need to unlink them indeed. Though, the fact that they delete files is very serious issue and I'll be happy to debug it if you are willing to send us debug logs from both phones and at least of one PC. Also let us know what was the file missing - it'll speed up log analysis.

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Have submitted support request (#40972) with logs from desktop and then also separate support requests via phone & tablet with logs and noting request # above in text.   Thanks.

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