notmepromise

Windows 10 updates causing identity reset

Recommended Posts

hi! It appears that windows 10 is causing the bittorent sync settings and identity to reset each day. I've disabled windows update and am hoping it stops, but it seems like it's maybe not bittorent sync's fault? But I am not having issues in any other programs though. Basically, each day after the computer has been shut off, new boot up, bittorent sync starts on startup, and it has no identity and a new one has to be created and all folders synced again. No data is being lost, it's just losing all settings daily. I THINK it's windows update that's doing it. Any ideas?

Share this post


Link to post
Share on other sites

notmepromise, do you have the latest 2.3.8 version on all your devices (at least in "My devices" list)? 2.3.0-2.3.3 versions have a bug when folders were disconnected or removed, it could be related with your case.

Could you reproduce the issue and send us logs? I created the ticket in the support system and sent you the link to upload logs.

Share this post


Link to post
Share on other sites

notmepromise, thank you for clarification and for sending us logs. Unfortunately they don't show that Sync created new identity and folders weren't disconnected. I've resent you the message on your e-mail with more details about your case and with the link to upload logs.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.