Mr. Busta

Disappearing/Deleted Files in Folders

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Hello,

 

I have been having problems with disappearing/deleted files in folders. Folders that previously contained multiple text files and images, suddenly contain no files at all. I now have many empty folders. I use my Time Machine backup to find the files again and restore them, or I find the files in the archive folder. This is not always possible and leads to complete loss of data and is very frustrating.

 

I also find several files that are 0 KB. This seems to happen especially to .pages files and not to .doc files. There again I need to use my Time Machine backup or archive folder to restore the files when possible.

 

I have been a happy BtSync customer for several years but now these critical bugs in the last months are very alarming with our work data.

 

Please help!

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Please immediately submit logs to support from all peers affected and describe your setup, work flow in more details: how your peers are connected, on which peer you notice file deletion and 0-sized files, what are these files, if there is any pattern  - when it usually happens, etc. 

Thanks. 

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