[Solved] Upgrade to Resilio Sync 2.4 on QNAP TS879-Pro failed, not starting

[GeHoGo]

Hello all,

today I tried to upgrade from BitTorrent Sync 2.38 to Resilio Sync 2.4 on my QNAP TS879-Pro.

Not only the upgrade failed but also no further installation of Sync is starting on my NAS. I've tried removing the app an reinstalling and restarting the NAS vice versa. I've even tried the x86_64-Version even when my QOS is only 4.2.2.

Is the 2.3.8-version available somewhere or are there other solutions to my problem?

Best regards

 GeHoGo

[dh3lix]

HI GeHoGo,

 

I also tried updating this morning from 2.38 to 2.4 on my oldy but goldy QNAP TS439. I used the x86 Version from the Downloadpage and ran also into resiliosync not starting up at all (also tried all other versions available for manual download that are nor ARM) - A fast quick and dirty research by simply starting the resilio binary from shell shows the problem:

[/share/MD0_DATA/.qpkg/ResilioSync] # ./rslsync status
./rslsync: symbol lookup error: ./rslsync: undefined symbol: _ZNSt7num_putIcSt19ostreambuf_iteratorIcSt11char_traitsIcEEE2idE

I'm running latest QNAP 4.2.2-something that comes with libc261

Hopefully the devs can fix that shortly?

p.s.: the 2.3.8 Version is in the QNAP App Store for direct installing available. Just do a search there and you will ran directly into it ;-)

--rgds marcO
 

 

[GeHoGo]

@dh3lix

Thanks for your confirmation of the problem and the hint with the QNAP App Store.

 

I'm going to wait a few days for a fixed version of the Resilio installation package and
if nothing comes up soon I'll revert to the 2.3.8 from the QNAP App Store.

Regards

[dh3lix]

You're welcome @GeHoGo .

Just fyi that i have raised a ticket at Resilio Support for that. Ref#49253 

--rgds marcO

[filemoon]

+1 I have very same issue.

./rslsync: symbol lookup error: ./rslsync: undefined symbol: _ZNSt7num_putIcSt19ostreambuf_iteratorIcSt11char_traitsIcEEE2idE

[Helen]

That issue is being investigated by support. 

[dh3lix]

fyi: Resilio Support did a remote session on my NAS - Looks like they tracked down the root of the problem. Expect some fix from them pretty soon.

[GeHoGo]

Great - thanks a lot!

[RomanZ]

Dear community,

The issue with QNAP packages is being investigated and will be fixed soon. Meanwhile, you can use last version of Sync 2.3.8 which can be downloaded here.

[RomanZ]

Hi all,

Here is package with fixed issue for all QNAP nases based on x86 CPU. Could you please check if now it installs and works fine?

Download link

 

[GeHoGo]

Hi Romanz,

I can't download the package.

Best regards

[Helen]

Sorry, download from here 

[dh3lix]

All good here! Cheerz!

 

[/share/MD0_DATA/.qpkg/ResilioSync] # ./resilio-sync.sh start
Starting resilio-sync service
By using this application, you agree to our Privacy Policy, Terms of Use and End User License Agreement.
https://www.getsync.com/legal/privacy
https://www.getsync.com/legal/terms-of-use
https://www.getsync.com/legal/eula

Resilio Sync forked to background. pid = 4697
[/share/MD0_DATA/.qpkg/ResilioSync] # ps fax | grep -i resil
 4697 admin     33888 S   /share/MD0_DATA/.qpkg/ResilioSync/rslsync --config /share/MD0_DATA/.qpkg/ResilioSync/resilio-sync.conf

[Uncleatt]

Hello everyone. Unfortunately I get this error:
"install failed due to file format error."

My NAS is QNap TS-563

[dh3lix]

17 minutes ago, Uncleatt said:

Hello everyone. Unfortunately I get this error:
"install failed due to file format error."

My NAS is QNap TS-563

You tried on QTS 4.2.2 with this http://syncapp.bittorrent.com/support/ResilioSync_2.4_x86.qpkg ? Maybe try to redownload the qpkg in case your download is broken by some reason? 

--rgds marcO

 

[Uncleatt]

I apologize. The problem was in the office computer. Now all ok!
Thank you all, again

[dh3lix]

Just now, Uncleatt said:

I apologize. The problem was in the office computer. Now all ok!
Thank you all, again

Good to see you got it running. Njoy the weekend!

--rgds marcO

[Uncleatt]