[Solved] Mac: Resilio 2.4.1 not starting at all under Sierra

[relayhoster]

Hello,

Resilio does not start under Sierra. I double click on it an nothing happens. No Resilio process in activity monitor. I re-installed with no success.

Is that a known problem or does anybody have an idea what could be wrong?

Thanks in advance!

[wsftech]

I'm having the same problem.

In sync.log, I get "assert failed /Users/jenkins/workspace/Build-Sync-Mac/DesktopUI/DesktopUI.cpp:83"

[relayhoster]

Thanks for your answer. Where can I find the log file? I do not seem to have one...

 

EDIT: Found. Contains only

[21:24:47.972] Debug log mask has been set to 80000000
[21:24:47.972] Features mask has been set to 0

for each start. Seems that I disabled logging. Very smart

Edited October 16, 2016 by relayhoster

[wsftech]

I'm using ssh to access the /var/log subsystem.

[relayhoster]

Well, whatever the reason for this probem is, it demonstrates impressively that I can not rely on Resilio to keep my data.

 

Too sad.

[relayhoster]

Are we the only people who can not start Resilio anymore? Resilio team, anyone with an idea?

[Helen]

@all, 

launch it from Terminal, and see what output you get ( /Applications/Resilio\ Sync.app/Contents/MacOS/Resilio\ Sync ). 
If anyone could send the whole log file to us, not a line, that would be great, indeed. 

Check storage ~/Library/Application Support/ Resilio Sync and see if you have a foo.conf file there. Perhaps, there is some invalid config, that cannot be parsed at start, and Sync fails.  If this is the case, you'll see it reported in Terminal as advised above. 

@relayhoster,

when reinstalling, did you also clear the storage in ~/Library/Application Support/ Resilio Sync? If not, please do. But before doing it, enable logging, reproduce it and send to us 
You can also enable logging if you edit debug.txt there: put FFFFFFFF in first line, and 0 in second line.

@wsftech,

That line means that some of the html, or parameters  were not parsed. Do you launch Sync remotely? How? 
Check that you have file /Applications/Resilio Sync.app/Contents/Resources/ui.zip and please calculate its md5 (in Terminal you can do "md5 /Applications/Resilio\ Sync.app/Contents/Resources/ui.zip", without quotes.  
 

[relayhoster]

Thank you, Helen. PROBLEM SOLVED!

Launching from terminal gave me

"Can't lock pid file. It seems Resilio Sync is already running with pid 54496"

That was a great hint. I looked into Activity Monitor and did not find that process or any process related to Resilio.

Then I did

sudo ps aux | grep esil

and found

xxx        36581   0,0  0,3  2558260  23044   ??  Ss    8:39am   0:00.56 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension
xxx        81632   0,0  0,1  2564404   4664   ??  Ss   So07pm    0:02.20 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension
xxx        85913   0,0  0,1  2564404   4676   ??  Ss   11Okt16   0:04.74 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension
xxx        31664   0,0  0,1  2564480   4860   ??  Ss    3Okt16   0:09.69 /Applications/Resilio Sync.app/Contents/PlugIns/FinderExtension.appex/Contents/MacOS/FinderExtension
xxx        31540   0,0  0,0  3287988    868   ??  Ss    3Okt16   0:09.01 /Applications/Resilio Sync.app/Contents/Frameworks/Breakpad.framework/Versions/A/Resources/crash_report_sender.app/Contents/MacOS/crash_report_sender /Users/xxx/Library/Application Support/Resilio Sync//Config-rgYgsw

I killed the process related to the last line (crash_report_sender.app) and tried to launch Resilio Sync. Guess what, it works again! Yes!

Two things would be interesting to know:

Is it OK to have four Finder Extension processes running?

Resilio told me that there was a process with ID 54496, but there wasn't. Is 54496 a crashed former instance which wasn't able to delete it's pid file?

Thanks again for the great support. I hope the problem does not occur again.

Edited October 19, 2016 by relayhoster

[Helen]

19 hours ago, relayhoster said:

Is it OK to have four Finder Extension processes running?

it's managed by mac, not by Sync. I guess, if Sync was not quit correctly, the corresponding plugin keeps running. So you can close Sync and kill all Sync Finder Extension in Activity monitor. After that go to System Preferences -> Extensions -> Finder and uncheck/check Resilio Sync there. 
 

[wsftech]

On 10/19/2016 at 5:26 AM, Helen said:

@all, 

launch it from Terminal, and see what output you get ( /Applications/Resilio\ Sync.app/Contents/MacOS/Resilio\ Sync ). 
If anyone could send the whole log file to us, not a line, that would be great, indeed. 

 

@wsftech,

That line means that some of the html, or parameters  were not parsed. Do you launch Sync remotely? How? 
Check that you have file /Applications/Resilio Sync.app/Contents/Resources/ui.zip and please calculate its md5 (in Terminal you can do "md5 /Applications/Resilio\ Sync.app/Contents/Resources/ui.zip", without quotes.  
 

When I launched it from a command line, I saw that it was a stuck pid lock file error. Removed the lock file (after confirming that process was indeed dead), and Resilio started right up.

So it's possible that 2.4.1 has broken lock detection logic. (Usually it could/should check to confirm whether the pid is actually running.)

[chmars2020]

Is a bugfix coming?

[Guillem]

So, I followed all the steps and the problem persist:

Clean up library, reinstall..

This is the log:

[15:21:03.506] Debug log mask has been set to FFFFFFFF
[15:21:03.506] Features mask has been set to 0
[20170130 15:21:03.506] test sha1: AE5BD8EFEA5322C4D9986D06680A781392F9A642
[20170130 15:21:03.506] test sha2: 630DCD2966C4336691125448BBB25B4FF412A49C732DB2C8ABC1B8581BD710DD
[20170130 15:21:03.506] test aes: 0A940BB5416EF045F1C39458C653EA5A07FEEF74E1D5036E900EEE118E949293
[20170130 15:21:03.506] File limit: 8192
[20170130 15:21:03.506] diskio_controller created
[20170130 15:21:03.508] register diskio completion queue with id 1
[20170130 15:21:03.508] PLC[0x00006000000b3fe0] binding on 0.0.0.0:42852
[20170130 15:21:03.508] D! Socket::listen[0x00006000000b3fe0][7] bound listening socket 7 to IP 0.0.0.0:42852
[20170130 15:21:03.508] UDP: bound listening socket 8 to IP 0.0.0.0:42852
[20170130 15:21:03.509] register diskio completion queue with id 2
[20170130 15:21:03.509] Unsupported or empty sync.dat file
[20170130 15:21:03.509] My PeerID: 1066F1C9FA16E403B8EABDAD2AF94D131862254E
[20170130 15:21:03.510] LC: LoadLicenses: there is no pro license
[20170130 15:21:03.510] setup socket 15 for local peer discovery for 127.0.0.1: success
[20170130 15:21:03.510] setup socket 16 for local peer discovery for 192.168.167.25: success
[20170130 15:21:03.511] Scheduler: Apply global rule, download limit: -1, upload limit: -1
[20170130 15:21:03.511] CoreState: Total memory: 17179869184, used by Sync: 16310272, percentage used: 0.09
[20170130 15:21:03.511] message thread start

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And this is the result from the Terminal:

2017-01-30 15:12:32.756 Resilio Sync[61007:12406679] *** WARNING: Method convertPointToBase: in class NSView is deprecated on 10.7 and later. It should not be used in new applications. 

2017-01-30 15:12:32.782 Resilio Sync[61007:12406679] *** Terminating app due to uncaught exception 'SUNoFeedURL', reason: 'You must specify the URL of the appcast as the SUFeedURL key in either the Info.plist or the user defaults!'

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*** First throw call stack:

(

0   CoreFoundation                      0x00007fffb3077e7b __exceptionPreprocess + 171

1   libobjc.A.dylib                     0x00007fffc7c62cad objc_exception_throw + 48

2   CoreFoundation                      0x00007fffb30f699d +[NSException raise:format:] + 205

3   Sparkle                             0x0000000102ff71b1 -[SUUpdater feedURL] + 340

4   Sparkle                             0x0000000102ff5e50 -[SUUpdater putFeedURLIntoDictionary:] + 55

5   libdispatch.dylib                   0x00007fffc85100b8 _dispatch_client_callout + 8

6   libdispatch.dylib                   0x00007fffc851d068 _dispatch_barrier_sync_f_slow_invoke + 295

7   libdispatch.dylib                   0x00007fffc85100b8 _dispatch_client_callout + 8

8   libdispatch.dylib                   0x00007fffc851db4b _dispatch_main_queue_callback_4CF + 925

9   CoreFoundation                      0x00007fffb302d529 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

10  CoreFoundation                      0x00007fffb2fee46d __CFRunLoopRun + 2205

11  CoreFoundation                      0x00007fffb2fed974 CFRunLoopRunSpecific + 420

12  HIToolbox                           0x00007fffb2579acc RunCurrentEventLoopInMode + 240

13  HIToolbox                           0x00007fffb2579901 ReceiveNextEventCommon + 432

14  HIToolbox                           0x00007fffb2579736 _BlockUntilNextEventMatchingListInModeWithFilter + 71

15  AppKit                              0x00007fffb0b1fae4 _DPSNextEvent + 1120

16  AppKit                              0x00007fffb129a21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789

17  AppKit                              0x00007fffb0b14465 -[NSApplication run] + 926

18  AppKit                              0x00007fffb0aded80 NSApplicationMain + 1237

19  Resilio Sync                        0x0000000102a8cd47 Resilio Sync + 855367

20  libdyld.dylib                       0x00007fffc8546255 start + 1

21  ???                                 0x0000000000000001 0x0 + 1

)

libc++abi.dylib: terminating with uncaught exception of type NSException

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[Helen]

@Guillem,
check direct messages. 

UPDATE: Guillem's case is fixed. The problem was in third-party libraries, being too old and had an issue.