Douglas Smith

Qnap Firmware Update - Sync Not Working

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Hi guys,

My Qnap T453-Pro the other day  decided to do a firmware update 4.3.2.0026,  now for some Sync wont open, Any ideas ?,

Is anyone else having problems ? 

Sync says it is the newest version which is 2.4.1

 

Thanks in Advance 

Douglas

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Do you have any details on what exactly "Sync won't open" means? 

Ssh connect to your NAS and see if rslsync process is running (command ps aux | grep sync). If it's running kill it and start Sync again.
Or reboot the NAS. Check the process again. 

A side note: latest version for QNAP is 2.4.4

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Douglas,

the issue not confirmed. We've checked on our QNAP and Sync installed and runs correctly. Can you please try and manually install Sync v 2.4.4.? 
are you OK with ssh connection to your NAS? 

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Hi!

When I start Sync on my QNAP it runs for some minutes and then it stops! Same for both of my QNAPS

My QNAP use software release 4.2.2 20161214

Resilio Sync - updated to 2.4.4

It works without any issues before the update of the firmware for the QNAP

Update (still not working for me)

Found this link: https://forum.qnap.com/viewtopic.php?f=310&t=128251&sid=e9e077bf4a87fc03489c5ca2be5206cf

 

//Micke

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On 12/21/2016 at 5:49 PM, Helen said:

are you OK with ssh connection to your NAS? 

? If yes, can you please collect debug logs from the directory mentioned here
Also, open QNAP Diagnostic tool (from AppCenter) -> Dump log -> Dump. Wait for the dump to be generated, save the zip and send to us

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UPD. Logs analysis shows that Sync gets killed by OS due to high memory consumption, which is usually a result of high amount of files and folders.

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Same problem here ... is there any update?

@RomanZ, so what does that mean for us? Is that a problem that will be fixed by you? Risilio is supposed to not have a problem with high number of files and folders, right? I am using Resilio to sync a lightroom catalog and picture files. Total number of files is around 65.000 and so far Resilio was the one dependable solution for this. 

Thanks,

Dirk

 

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@DiBe,

Sync just keeps all files that are or have ever been in a share. So the longer the share lives, the more frequently files are updated/ added/deleted, the bigger DB grows and the more RAM it takes in the end. 
So for you - either increase RAM or re-add the share so that new DB gets built.

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