Mint_Sauce Posted February 1, 2017 Report Share Posted February 1, 2017 Hi, I added three folders to sync and have a laptop, PC and my Synology NAS DS411+II. The laptop and PC seem to be fine with the syncing but my NAS box has been indexing for about a week and is continually thrashing my hard drives. I've done some research and tried setting folder rescan to 24 hours on the NAS as well as turning encryption off and folder notification too but it's not working. What can I do to get it set up properly? I'm using ver 2.4.4-1 Quote Link to comment Share on other sites More sharing options...
Helen Posted February 2, 2017 Report Share Posted February 2, 2017 what exactly folder is this? Check files there - perhaps some are being updated all the time, or are not available. For in-depth targeted investigation, please contact support and send the debug logs to them for analysis . Instruction Quote Link to comment Share on other sites More sharing options...
Mint_Sauce Posted February 2, 2017 Author Report Share Posted February 2, 2017 Hi Helen, It's a 'Photo Album' folder with family photos back to 1997, it's 1.51TB (157,094 files) 4,661 folders. The folders/files were synced previously with another piece of software (syncback pro) so all are the same on each machine. Quote Link to comment Share on other sites More sharing options...
Helen Posted February 2, 2017 Report Share Posted February 2, 2017 What exactly the path is? Enable column Size in Sync ui and check 1) what it is, and 2) if it grows or not. If not, please send the logs to support. Quote Link to comment Share on other sites More sharing options...
Mint_Sauce Posted February 18, 2017 Author Report Share Posted February 18, 2017 Hi, I gave up on the Photo Album and decided that maybe it's just too large for Sync to deal with. I temporarily added my business folders which are smaller and usually synced with Syncback Pro to test but this time around it's taking 5 days so far with another 8 hours to go. Sync has been using 50-90% of my CPU for that time too. Both folder structures were the same on my laptop and the DS411+II so I'm not sure what it's doing. I haven't heard back about the log files yet, I submitted around 3 days ago. I'd like to get this fixed as I've been messing around with it and working on a slow machine due to Sync using resources for way too long now. Also, I've found it's deleted a bunch of files but I'm assuming it will re-sync those automatically? Quote Link to comment Share on other sites More sharing options...
Helen Posted February 20, 2017 Report Share Posted February 20, 2017 what is the support ticket ID? cause there are no any reports from your current e-mail. You can see the support ticket ID in acknowledgement e-mail sent to you after your report was delivered. Quote Link to comment Share on other sites More sharing options...
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