[Solved] Synology - Failed to run the package service

[Tomaas]

Hi, 

I manually installed the Resilio Sync package on my DS216+ (Braswell). 

Every time I try to launch it, I get the following error : "Failed to run the package service". 

Admin account is enabled. I tried to SSH to /usr/local/resiliosync/bin/ and launch it manually. I get the following output : "Resilio Sync forked to background. pid = 28107". 
However, it doesn't appear as running in DSM. I tried to kill the process and launch it again from DMS without success". 

Has anyone an idea ?
Cheers

[Helen]

Was it clean install or update? 
try command 

/usr/local/resiliosync/bin/rslsync --config /usr/local/resiliosync/var/sync.conf
and in a while, a minute or so check if it's still running , ps aux | grep sync. 

if not, send the sync.log from /usr/local/resiliosync/var/, and dmp (if dumped) from /usr/local/resiliosync/bin/ to support. 

[Tomaas]

It's a clean install. 

/usr/local/resiliosync/bin/rslsync --config /usr/local/resiliosync/var/sync.conf

only works when ran as SU. Otherwise I get 

Can't open pid file /usr/local/resiliosync/var/syncapp.pid. Permission denied

Cheers

[Helen]

So that's the problem. go to /usr/local/resiliosync/var/ and see who owns the files. Apparently, the user who you login/ssh into NAS has no write access to the files or is not in admin group
By default it's admin, and Sync package runs as admin. 

[Tomaas]

That worked, thanks !

[lxxxli]

On 2017/2/8 at 4:07 PM, Helen said:

Was it clean install or update? 
try command 

/usr/local/resiliosync/bin/rslsync --config /usr/local/resiliosync/var/sync.conf
and in a while, a minute or so check if it's still running , ps aux | grep sync. 

if not, send the sync.log from /usr/local/resiliosync/var/, and dmp (if dumped) from /usr/local/resiliosync/bin/ to support. 

Like the post in this topic , every time I try to launch it, I get the following error : "Failed to run the package service". 

Also, Admin account is enabled. and when I tried to SSH to /usr/local/resiliosync/bin/ and launch it manually or use the solution mentioned in that post,  I get the following output : "segmentation fault (core dumped)". 

 

[Helen]

@lxxxli,

That error means that you have incorrect binary architecture. What's your NAS architecture ? Check with 'uname -a' while ssh'ed to NAS. 

After that you might want to download the appropriate binary from the site and manually replace it.