Resilio sync not immediately seeing new files on external SD card

[Stel]

I created a folder on the phone's internal sdcard with the "Create Folder" tool and called it "Sync2". I am able to link this to a Windows PC and files sync back and forth between the two as expected. If I copy a file into "Sync2" it is almost immediately sent to the pc and vice versa.

I used the same process and created a folder called "Sync3" on the external sd card, however files only sync from the PC to the phone immediately. Using an Android file manager app I copied a jpg from another folder on the external sd card into the "Sync3" folder. If I go into the Resilio Sync folder list and tap on "Sync3" the newly copied jpg does not show up for sometime in this file list and does not sync to the pc until it does. This delay seem to be at least 5 minutes, often more.

I also found another bug. In an attempt to force the file to show up sooner I used the add file tool on the sync app (next to the magnifying glass), then found the file in the "Sync3" folder using the file finder that pops up. This causes the contents of the file to be erased. The filename is still visible through the file finder (and through 3rd party file managers) but now has a file size of 0. Also, using the file finder in general does not seem to make files show up and sync any sooner in external sd card folders.

Is there some way to shorten the interval in which new files will show up and sync? Or some way to force a refresh/re-index immediately?

Phone: Galaxy S5 (SM-G900T), Android  6.0.1, Resilio Sync 2.4.9
PC: Windows 7 64bit, Resilio Sync 2.4.4

Thanks.

[Helen]

On 2/22/2017 at 10:59 PM, Stel said:

newly copied jpg does not show up for sometime in this file list and does not sync to the pc until it does.

Well, apparently, Sync didn't get notification from the system about new file, and was able to discover it only during periodic folder rescan, 10 minutes frequency by default. Here's where that 5-... minutes delay comes from. Restart Sync and see if the file appears. 

On 2/22/2017 at 10:59 PM, Stel said:

now has a file size of 0

In other words, it's writing the file into itself, and it resets. We'll address this case. 

On 2/22/2017 at 10:59 PM, Stel said:

Or some way to force a refresh/re-index immediately?

Restart Sync. 

[Stel]

3 hours ago, Helen said:

Well, apparently, Sync didn't get notification from the system about new file, and was able to discover it only during periodic folder rescan, 10 minutes frequency by default. Here's where that 5-... minutes delay comes from. Restart Sync and see if the file appears.

I restarted Sync on the phone but it did not trigger a rescan. I also tried restarting Sync on the phone and PC, this still did not force a rescan. Can the default 10 minute rescan frequency be changed in this version?

[Helen]

I bet rescan was triggered, however, there is something that prevents Sync from seeing the file. Can you please reproduce the issue - out the file to a share in SD card, restart Sync, make sure that file does not appear in Sync UI and contact support from the app, attach the logs. Mention in feedback description that it comes from this forum thread, mention the file name and give a few details about your device and SD card. Thanks. 

[Stel]

Emails sent (I sent two because somehow logging got turned off for the first email).

[ufoDziner]

I'm having the same delay issue (Blackberry DTEK60, Android 6.0.1).  I found that if I cycle Selective Sync the file will appear quickly.  What I can't seem to do at ill is rename a file.  It simply does not save the changes.

 

[ufoDziner]

FWIW, I have also created another sharing directory using the built in memory, and it works normally.  So, it seems to be purely an SD card related issue.

[Stel]

I have also found that closing the app using "exit" on the menu (instead of killing the app with task manager) and restarting it will cause new files to sync quicker.

 

It was determined that the Sync app does not get system notifications about new files on the SD card. The periodic rescan, every 10 minutes, does eventually find them.

[ufoDziner]

Yah.  I can work with the slow sync (sucks but not the end of the world), but the renaming being broken is a pain.

[Stel]

I just tried renaming a file, that appears to be broken on my version as well. Renaming from a 3rd party file manager ends up syncing another copy of the file with the new name.

[Helen]

Renaming for Sync is not possible for the files located on SD card. that option shall be disabled for this shares.