New User - speed and file sync issues


SlideAway

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Hi all,

I use Ultraseedbox and have installed the BT Sync application on the slot. I have then successfully shared a folder on my mac.

The first issue I encountered was the speed. I connection usually saturates near 100Mbps, however the sync speeds were never more than 60kbps (was often around 25kbps).

In addition, it did not sync all of the files within the slot folder. There were two files (one being 1GB and one being a small 80kb file. Only the smaller file was synced on to my mac.

Any ideas where I'm going wrong?

Thanks in advance

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I cannot tell for sure why these problems happened in your particular case. but here are the most widespread reasons for these two problems: 
https://help.getsync.com/hc/en-us/articles/205450195-Download-upload-speed-is-very-slow

https://help.getsync.com/hc/en-us/articles/205450355-My-files-have-stopped-syncing-

If tips from there do not help, please contact support so that they investigate your case individually. 

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