zbigb69 Posted May 16, 2017 Report Share Posted May 16, 2017 Hello, i noticed on 2.4.x and on the last version 2.5.0 952, with pro licence, sometimes i have some files that do not sync. If i just rename them, sync starting. Maybe it's some files that have been locked (i'm not sure it is) but even if i restart computers they do not sync till i rename the file. Is this an know issue ? what can i do ? thanks Quote Link to comment Share on other sites More sharing options...
Helen Posted May 17, 2017 Report Share Posted May 17, 2017 no, it's not a known issue. For Sync to sync files, Sync shall first learn about this file, then hash it and then merge into database. From your description it looks like Sync is not notified about the file unless you rename it. Try to just touch the file so that its mtime changes. Also, more details about the case and setup would be nice. Pro users are welcome to contact support directly. Quote Link to comment Share on other sites More sharing options...
zbigb69 Posted May 17, 2017 Author Report Share Posted May 17, 2017 ok i will. Do you think logs would be helpfull ? Quote Link to comment Share on other sites More sharing options...
Helen Posted May 18, 2017 Report Share Posted May 18, 2017 i hope so. at least it's better than nothing Quote Link to comment Share on other sites More sharing options...
zbigb69 Posted June 27, 2017 Author Report Share Posted June 27, 2017 hello, i sent some logs cause i still have the issue... -edit i contacted support and they told me it was an issue corrected in last update. thanks ! Quote Link to comment Share on other sites More sharing options...
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