Sync iOS 2.4.8 - Can't add folder by key

[aGuegu]

a newly installed Sync 2.4.8 (https://itunes.apple.com/us/app/id1126282325) from China App Store failed to add key. 

Why is that? Meanwhile, add folder by qr code works fine.

 

[GreatMarko]

Is it possible that you entered the key incorrectly? Where did you obtain the key? If it was copied & pasted from an email, did it copy correctly? (i.e. if the link/key "wrapped" onto a new line in the email, when copying it may have inserted a space/copied as two lines instead of one, etc)

[aGuegu]

2 hours ago, GreatMarko said:

Is it possible that you entered the key incorrectly? Where did you obtain the key? If it was copied & pasted from an email, did it copy correctly? (i.e. if the link/key "wrapped" onto a new line in the email, when copying it may have inserted a space/copied as two lines instead of one, etc)

 

I would not seek support here if I have not verified it with multiple keys and multiple clients. It is serious.

[Gane O'dwyer]

@aGuegu We have got your request in our system. Let's discuss it there.

[Kr019]

The lastest version of Sync iOS (2.4.8) is not be able to add folder by key.

It gives me "This link or key is invalid. Please check the source and try again."

The key is BRSSYZTSAC6UGYTUOJ22L4GCO7QESPPBD and I'm sure there is no error during the copy/paste process

seems like someone also is encountering the same problem

Thank you.