mrinner Posted August 30, 2017 Report Share Posted August 30, 2017 The same issueon my Mac too Quote Link to comment Share on other sites More sharing options...
Helen Posted August 31, 2017 Report Share Posted August 31, 2017 Our user guide has this fancy instruction : https://help.getsync.com/hc/en-us/articles/206664730-Collecting-debug-logs- Quote Link to comment Share on other sites More sharing options...
mustgroove Posted August 31, 2017 Report Share Posted August 31, 2017 The issue presents itself like this on my Macbook Pro: - wake from sleep, CPU usage is high - click on the Resilio Sync menu bar item - Resilio Sync won't open, cursor turns to the spinning pinwheel when the cursor is directly hovering over the Resilio Sync icon - Activity Monitor shows Resilio Sync as "not responding" - Other peers don't see this computer as an online peer Quote Link to comment Share on other sites More sharing options...
luckman212 Posted September 1, 2017 Report Share Posted September 1, 2017 Same issue here! 2 different Macs (Mac Mini and MacBook Air) both running 10.12.6 + Sync 2.5.7, fully up to date. Seems to happen most often when waking the MacBook from sleep but also happens to the Mini sometimes which is on all the time & almost never shut down or rebooted. Any closer to finding the source of this issue? I can send my debug logs the next time this happens. Quote Link to comment Share on other sites More sharing options...
Helen Posted September 1, 2017 Report Share Posted September 1, 2017 7 minutes ago, luckman212 said: Any closer to finding the source of this issue? please contact support! Quote Link to comment Share on other sites More sharing options...
luckman212 Posted September 1, 2017 Report Share Posted September 1, 2017 1 hour ago, Helen said: please contact support! Ok, I've just done that. Thanks Quote Link to comment Share on other sites More sharing options...
koira Posted September 2, 2017 Report Share Posted September 2, 2017 I experience exactly the same behaviour as described above by the others on two Macs Quote Link to comment Share on other sites More sharing options...
luckman212 Posted September 5, 2017 Report Share Posted September 5, 2017 I've been running the debug build 2.5.10031 for a few days now and have not had the bug hit yet. Not sure if that's just luck or if the fix was actually in there. Either way, I noticed a new release build out (2.5.8) - should I switch to that, or continue on w/ the debug build? Quote Link to comment Share on other sites More sharing options...
malhal Posted September 7, 2017 Report Share Posted September 7, 2017 I tweeted Resilio about this the other day and just before I contacted support I thought I was check the forum and here I am. Same issue here, 2.5.7. It happens to me every time I open my MacBook Pro in a coffee shop, i.e. somewhere I might not have instantly available Wi-Fi or problematic Wi-Fi. The battery drain caused by this, in this particular situation is quite annoying! Does anyone have a bug number or some kind of reference I can use to contact support without having to explain the problem? Thanks. Quote Link to comment Share on other sites More sharing options...
luckman212 Posted September 7, 2017 Report Share Posted September 7, 2017 Have you tried 2.5.8? Quote Link to comment Share on other sites More sharing options...
malhal Posted September 7, 2017 Report Share Posted September 7, 2017 Thanks I took a look at the change log and it does mention a fix for high CPU so I will give 2.5.8 a try and report back. I'll likely be in the situation it happens (coffee shop) in the next couple of days. Quote Link to comment Share on other sites More sharing options...
Helen Posted September 12, 2017 Report Share Posted September 12, 2017 @all, please update to 2.5.8, or contact support directly! Quote Link to comment Share on other sites More sharing options...
malhal Posted September 12, 2017 Report Share Posted September 12, 2017 All good here. I tested in 3 situations that usually trigger it and 2.5.8 has resolved the issue for me, lets hope it doesn't return. Quote Link to comment Share on other sites More sharing options...
ng_4r Posted April 23, 2018 Report Share Posted April 23, 2018 Sorry for the OT question, but I'm experiencing same problem here and I just noticed, reading this thread, that you all are writing about 2.5.2+ versions. I have here 2.5.12 on two mac clients and if I check for updates it says that I'm up-to-date, on both machines. Do you think I have one problem more? Quote Link to comment Share on other sites More sharing options...
kingloui4556 Posted April 23, 2018 Report Share Posted April 23, 2018 12 is a bigger number than 2, so you're up to date .. Quote Link to comment Share on other sites More sharing options...
20D21G0 Posted November 14, 2018 Report Share Posted November 14, 2018 Hello excuse me. I do not speak English I have the same problem but with the version 2.6.1 (1319). any solution? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.