Resilio at 100% CPU on Mac and hanging

[mrinner]

The same issueon my Mac too  

[Helen]

 Our user guide has this fancy instruction :  https://help.getsync.com/hc/en-us/articles/206664730-Collecting-debug-logs-

[mustgroove]

The issue presents itself like this on my Macbook Pro:

- wake from sleep, CPU usage is high

- click on the Resilio Sync menu bar item - Resilio Sync won't open, cursor turns to the spinning pinwheel when the cursor is directly hovering over the Resilio Sync icon

- Activity Monitor shows Resilio Sync as "not responding"

- Other peers don't see this computer as an online peer

[luckman212]

Same issue here! 2 different Macs (Mac Mini and MacBook Air) both running 10.12.6 + Sync 2.5.7, fully up to date.

Seems to happen most often when waking the MacBook from sleep but also happens to the Mini sometimes which is on all the time & almost never shut down or rebooted. Any closer to finding the source of this issue? I can send my debug logs the next time this happens.

[Helen]

7 minutes ago, luckman212 said:

Any closer to finding the source of this issue?

please contact support! 

[luckman212]

1 hour ago, Helen said:

please contact support! 

Ok, I've just done that. Thanks

[koira]

I experience exactly the same behaviour as described above by the others on two Macs

[luckman212]

I've been running the debug build 2.5.10031 for a few days now and have not had the bug hit yet. Not sure if that's just luck or if the fix was actually in there. Either way, I noticed a new release build out (2.5.8) - should I switch to that, or continue on w/ the debug build?

[malhal]

I tweeted Resilio about this the other day and just before I contacted support I thought I was check the forum and here I am. Same issue here, 2.5.7. It happens to me every time I open my MacBook Pro in a coffee shop, i.e. somewhere I might not have instantly available Wi-Fi or problematic Wi-Fi. The battery drain caused by this, in this particular situation is quite annoying! Does anyone have a bug number or some kind of reference I can use to contact support without having to explain the problem? Thanks.

[luckman212]

Have you tried 2.5.8?

[malhal]

Thanks I took a look at the change log and it does mention a fix for high CPU so I will give 2.5.8 a try and report back. I'll likely be in the situation it happens (coffee shop) in the next couple of days.

[Helen]

@all, please update to 2.5.8, or contact support directly! 

[malhal]

All good here. I tested in 3 situations that usually trigger it and 2.5.8 has resolved the issue for me, lets hope it doesn't return.

[ng_4r]

Sorry for the OT question, but I'm experiencing same problem here and I just noticed, reading this thread, that you all are writing about 2.5.2+ versions. I have here 2.5.12 on two mac clients and if I check for updates it says that I'm up-to-date, on both machines. 

Do you think I have one problem more?

[kingloui4556]

12 is a bigger number than 2, so you're up to date ..

[20D21G0]

Hello excuse me. I do not speak English

I have the same problem but with the version 2.6.1 (1319).

any solution?