WebUI stop working

[iCamps]

Hello,

My WebUI was working ok, and then, stop (the firewall is off).

I restarted the resilio-sync service, unsuccessfully.

I am not using a config file.

The /etc/resilio-sync/config.json is:

    "storage_path" : "/var/lib/resilio-sync/",
    "pid_file" : "/var/run/resilio-sync/sync.pid",

    "webui" :
    {
        "listen" : "0.0.0.0:8888"
    }
}

I restarted the service using service resilio-sync restart and got:

platform: Linux 4.4.73-18.17-default #1 SMP Fri Jun 23 20:25:06 UTC 2017 (f462a66) x86_64
version: 2.5.4.1009
[00:40:26.824] Debug log mask has been set to FFFFFFFF
[00:40:26.824] Features mask has been set to 0
[20170719 00:40:26.825] ZIP: Can't locate [version] in zip, error -100.
[20170719 00:40:26.825] I! Configuration from file "/etc/resilio-sync/config.json" has been applied
[20170719 00:40:26.827] test sha1: 
[20170719 00:40:26.827] test sha2: 
[20170719 00:40:26.827] test aes: 
[20170719 00:40:26.827] diskio_controller created
[20170719 00:40:26.847] register diskio completion queue with id 1
[20170719 00:40:26.847] PLC[0x000055a67c987830] binding on 0.0.0.0:27946
[20170719 00:40:26.847] D! 20PeerListenConnection::listen[0x000055a67c987830][8] bound listening socket 8 to IP 0.0.0.0:27946
[20170719 00:40:26.847] PLC[0x000055a67c987870] binding on [::]:27946
[20170719 00:40:26.847] D! 20PeerListenConnection::listen[0x000055a67c987870][9] bound listening socket 9 to IP [::]:27946
[20170719 00:40:26.847] UDP: bound listening socket 10 to IP 0.0.0.0:27946
[20170719 00:40:26.847] UDP: bound listening socket 11 to IP [::]:27946
[20170719 00:40:26.847] D! 20HttpListenConnection::listen[0x000055a67c987b00][12] bound listening socket 12 to IP 0.0.0.0:8888
[20170719 00:40:26.850] register diskio completion queue with id 2
[20170719 00:40:26.850] Create diskio thread for drive with id 5272119522, path:
[20170719 00:40:26.850] Create diskio thread for drive with id 5039643985, path:
[20170719 00:40:26.851] diskio thread start, drive_id = 5272119522, priority = normal
[20170719 00:40:26.851] Create diskio thread for drive with id 4432129754, path:
[20170719 00:40:26.851] diskio thread start, drive_id = 5039643985, priority = normal
[20170719 00:40:26.851] Create diskio thread for drive with id 4998927302, path:
[20170719 00:40:26.851] diskio thread start, drive_id = 4432129754, priority = normal
[20170719 00:40:26.851] diskio thread start, drive_id = 4998927302, priority = normal
[20170719 00:40:26.851] IPv6 is installed
......

 

Any ideas?

 

Thanks in advance.

 

Camps

[Helen]

Any details?
How exactly you access it - locally, remotely, which exactly url you use? 
what exactly you mean with 'Web UI not working" - does it error out with some "Page not available", any other error message, or is it just remains white with a gray bar at the top? Perhaps any other pattern? Knowing what exactly the problem will help to assume the possible cause. 

Does rslsync process keep running? 

[iCamps]

Hi Helen,

2 hours ago, Helen said:

Any details?
How exactly you access it - locally, remotely, which exactly url you use?

I tried accessing:

- locally, using localhost:8888/gui/ in the browser
(here, I login into the server remotely using SSH -with X forwarding- and opened Firefox)

- remotely. As the server has two IP, one for local network and one for external network, I used three URL:

server_name:8888/gui/

external_IP:8888/gui/

local_IP:8888/gui/

2 hours ago, Helen said:

what exactly you mean with 'Web UI not working" - does it error out with some "Page not available", any other error message, or is it just remains white with a gray bar at the top? Perhaps any other pattern? Knowing what exactly the problem will help to assume the possible cause.

The message is:

The connection has timed out

The server at server_name is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

 

2 hours ago, Helen said:

Does rslsync process keep running? 

Yes, it keeps running and syncing normally.

[Helen]

so once the process runs, and the error is timed out connection it means that the address is just not reachable from the location. 

[iswrong]

Did you try to connect to localhost:8888 or 127.0.0.1:8888 ?

By the way, you don't need remote X to connect to the GUI, you can just use SSH port forwarding and use a local browser. E.g.:

ssh -L 8888:localhost:8888 yoursever.tld

This will forward port 8888 of the server yourserver.tld to port 8888 of your local machine. Then you can just browse to localhost:8888 on your local browser.

[iCamps]

On 7/26/2017 at 9:52 AM, Helen said:

so once the process runs, and the error is timed out connection it means that the address is just not reachable from the location. 

OK. But I have other systems installed in the same server and they are reached without any delay or problem. This means that the WebGUI service is taking too much time to serve the pages?

[iCamps]

12 hours ago, iswrong said:

Did you try to connect to localhost:8888 or 127.0.0.1:8888 ?

By the way, you don't need remote X to connect to the GUI, you can just use SSH port forwarding and use a local browser. E.g.:

ssh -L 8888:localhost:8888 yoursever.tld

This will forward port 8888 of the server yourserver.tld to port 8888 of your local machine. Then you can just browse to localhost:8888 on your local browser.

Thanks for the tip. My connection is from a Windows box using Putty, I do not know if this works here but I will give a try.