Share never finishes syncing


Robert Mah

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We have a share that for some reason never finishes syncing on a few machines (including mine).

Looking at the logs, I have many entries similar to the following:

[2017-08-02 10:18:48.996] TF[2F25] [0x0000025502dd5700][\\?\C:\Users\Rob\Documents\ShareName\path\to\file\unsyncedfile.csv]: got metadata size 70 when I already thought it was 80
[2017-08-02 10:18:49.012] SyncPeer::RemoveFromDownloading SP:[1F31] index = 5424
[2017-08-02 10:18:49.215] TF[2F25] [0x0000025502dd2680][\\?\C:\Users\Rob\Documents\ShareName\path\to\file\unsyncedfile.csv]: got metadata size 392 when I already thought it was 467
[2017-08-02 10:18:49.262] SyncPeer::RemoveFromDownloading SP:[1F31] index = 5427
[2017-08-02 10:18:49.449] TF[2F25] [0x0000025502dd5700][\\?\C:\Users\Rob\Documents\ShareName\path\to\file\unsyncedfile.csv]: got metadata size 70 when I already thought it was 80
[2017-08-02 10:18:49.480] SyncPeer::RemoveFromDownloading SP:[1F31] index = 5424
[2017-08-02 10:18:49.480] Blocked downloading file ShareName\path\to\file\unsyncedfile.csv due Connection closed

I have been able to identify which files are causing this.  What's really weird is that If I remove them, the peers go to synced.  But then, if I copy the files back, they go back to this unsynced state. (the files are listed as pending uploads to one of the peers and I get the above messages in my log).

I have tried removing the share on my computer and the re-adding it.  Same results.

I'm using Resilio Sync 2.5.6 (1043) on WIndows 10.

Rob

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Apparently, metadata of the file is calculated incorrectly on peers. 

is "path\to\file\unsyncedfile.csv" - the same in this log excerpt? can you please send the log from downloading and uploading peers to support? 

And do all your peers use Sync v2.5.6? if not, update.

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