Larryb Posted September 5, 2017 Report Share Posted September 5, 2017 I had to reinstall my NAS version of Resilio Sync. When I tried to copy and paste the license key it tells me to enter a valid key. How can I upgrade the license to my NAS version? Quote Link to comment Share on other sites More sharing options...
vigilian Posted September 10, 2017 Report Share Posted September 10, 2017 Are we gonna have an answer about this or not? Quote Link to comment Share on other sites More sharing options...
Larryb Posted September 11, 2017 Author Report Share Posted September 11, 2017 Everyone's thoughts could be with friends and relatives in Florida and the Carribean in the wake of hurricane Irma, and Jose is on the way too. Quote Link to comment Share on other sites More sharing options...
Helen Posted September 12, 2017 Report Share Posted September 12, 2017 @Larryb, what exactly did you paste there? Did you check the guide on how to apply the license on NAS? Quote Link to comment Share on other sites More sharing options...
Larryb Posted September 12, 2017 Author Report Share Posted September 12, 2017 I'm not at my home computer right now, but I'm pretty sure I tried the following: From the Windows version, open Sync, click the gear, license, then" copy". Then I opened Sync on my NAS using IE. Because I'm not at my home computer at the moment, I'm not sure exactly what I did but I would have found a screen to apply a license. I did not know them was a "guide". I looked on the Resilio site and couldn't find one. Can you tell me where it is? I don't know if it makes any difference or not , but if I install the latest version of Resilio on my NAS I get a warning that it may not be compatible and I get a notice that it will not automatically start up. The previous version installs fine on my NAS. Quote Link to comment Share on other sites More sharing options...
Helen Posted September 13, 2017 Report Share Posted September 13, 2017 12 hours ago, Larryb said: From the Windows version, open Sync, click the gear, license, then" copy". It's the license ID that you copy and then paste, not the License key. Please use the license key, see instruction: https://help.resilio.com/hc/en-us/articles/204762369-How-to-activate-remove-a-license-seat- Quote Link to comment Share on other sites More sharing options...
Larryb Posted September 13, 2017 Author Report Share Posted September 13, 2017 Thanks, got it! I had some issues with security certificates, but your link helped a lot. Quote Link to comment Share on other sites More sharing options...
MuchFun Posted October 13, 2018 Report Share Posted October 13, 2018 Hi, Helen, I tried to add the license key to my NAS by following the instructions on https://help.resilio.com/hc/en-us/articles/204762369-How-to-activate-remove-a-license-seat- But nothing happens :-( I am using a Synology NAS (DSM 6.2.1-23824) and Safari (Version 9.1.2 (11601.7.7)) on El Capitan. Do you have any idea, what I could do? Thanks in advance, Michael Quote Link to comment Share on other sites More sharing options...
Helen Posted October 17, 2018 Report Share Posted October 17, 2018 what exactly did you paste there? Sync version? what error message did you receive, if any? any details or screenshots. Quote Link to comment Share on other sites More sharing options...
MuchFun Posted October 17, 2018 Report Share Posted October 17, 2018 Hi Helen, I opened the .btskey with TextWrangler ( I am on Mac Os High Sierra ) and coped the very long text starting with btos_ Then I opened Sync on my NAS and pasted it in the manual connection field. Anything wrong with that ? Thanks, Michael Quote Link to comment Share on other sites More sharing options...
MuchFun Posted October 17, 2018 Report Share Posted October 17, 2018 PS: Sync is Version 2.6.1 (1319) on my Mac and on my Synology NAS it is BitTorrent Sync 2.3.7-1 Quote Link to comment Share on other sites More sharing options...
MuchFun Posted October 17, 2018 Report Share Posted October 17, 2018 PPS: no error messages Quote Link to comment Share on other sites More sharing options...
Helen Posted October 17, 2018 Report Share Posted October 17, 2018 update Sync on your NAS. v2.3.x is too old. new version will work. you can download it from our site. Quote Link to comment Share on other sites More sharing options...
MuchFun Posted October 17, 2018 Report Share Posted October 17, 2018 Hi, Helen, thank you very much for the support. The idea to update the NAS never came up to my mind :-( I installed successfully the version 2.6.1 and now entering the key works pretty much better :-) Best wishes, Michael Quote Link to comment Share on other sites More sharing options...
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