Sync showing 0 KB folder size on windows


Mikky

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Hi,

I recently noticed, that some of my folders I wanted to duplicate completely to a backup computer did sync. When I checked with my notebook (the source), those folders where 0KB in size.

I disconnected and reconnected in order to reindex: still no action and still 0KB

I disconnected, deleted .sync-folder and reconnected: same: no activity and 0KB in size

I disconnected, deleted .sync-folder and restarted resilio sync, before I readded that folder: no change

The folder is owned by me, extended and has active peers (even with no peers no change). It has 45,9GB with 2023 files in 556 folders on a veracrypt ntfs partition on a solid state disk operated by windows 10 pro. The notebook owns a core i7 processor and 24GB of RAM.

In the log it tells me that sync cannot find any file:

[2017-10-14 13:51:55.240] TF[EE16] [0x000001c24844b8b0][\\?\D:\Daten\Bilder\2011-10-16 Wohnungsbilder Weischlitz\Samstag\P1070758.JPG~FVRQHO8O]: check can delete: fs_refs = 0
[2017-10-14 13:51:55.240] TF[EE16] [0x000001c24844b8b0][\\?\D:\Daten\Bilder\2011-10-16 Wohnungsbilder Weischlitz\Samstag\P1070758.JPG~FVRQHO8O]: deleted
[2017-10-14 13:51:55.240] SyncPeer::RemoveFromDownloading SP:[3838] index = 10505
[2017-10-14 13:51:55.240] FC[F7A5]: fs event for entry "\\?\D:\Install\Audiobearbeitung" t:1507600438 s:4096 id:65536:49176 type:2
[2017-10-14 13:51:55.240] FC[F7A5]: fs event for entry "\\?\D:\Install\Bildbearbeitung" t:1507600438 s:4096 id:65536:49183 type:2

But why does this only affect some folders?

What can I do, to sync again, best with encryption still enabled?

Yours,

Mikky

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15 hours ago, Mikky said:

When I checked with my notebook (the source), those folders where 0KB in size.
I disconnected and reconnected in order to reindex: still no action and still 0KB
I disconnected, deleted .sync-folder and reconnected: same: no activity and 0KB in size
I disconnected, deleted .sync-folder and restarted resilio sync, before I readded that folder: no change

honestly, not clear at all - you mean they didn't sync, or got deleted, or what? Any details would be really really nice! 

15 hours ago, Mikky said:

In the log it tells me that sync cannot find any file:

and what does it tell? This log extract doesn't have anything of use.

15 hours ago, Mikky said:

What can I do, to sync again, best with encryption still enabled?

use encrypted folder in sync. or what you actually mean? 

15 hours ago, Mikky said:

Where do that *~CODE-Files come from, like P1070758.JPG~FVRQHO8O .

don't know, frankly speaking. Perhaps, there's an app that creates these, they look like some temp files. May be you use some smart photo editor/viewer?  

15 hours ago, Mikky said:

but they should never be seen nor synced themselves...

if you don't want to sync these, you can use Ignore list.

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Hi Helen, thank you for answering!

I hope I can clarify some things.
In that Folder (called "Install") are still a lot of files, as expected.

15 hours ago, Mikky said:

45,9GB with 2023 files in 556 folders

The filesize shown in sync is 0kb. It also does not sync any files in that folder.
The folder resides on a ntfs-formatted drive, which is disk-encrypted with veracrypt.

15 minutes ago, Helen said:

This log extract doesn't have anything of use.

As the log is too big in size to upload (even after compression) I need to strip all previous days and upload the rest in two parts of compressed files.

17 minutes ago, Helen said:

what you actually mean?

My question I would like to know is, how I can get sync syncing again.

Let's leave apart that files I also mentioned, thats something I might find out myself with the hints you gave me.

sync.zip.001

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looks like you have Selective Sync enabled? in this case files won't sync until you select them to sync. 
if it's not enabled, open peer queue (in peers list) and see if files are listed there. 

43 minutes ago, Mikky said:

My question I would like to know is, how I can get sync syncing again
how can I give you access to the rest/the full log?

Have you checked Sync user guides? It has a few nice articles:
https://help.resilio.com/hc/en-us/articles/205450355-My-files-don-t-sync
https://help.resilio.com/hc/en-us/articles/206664730-Collecting-debug-logs- 
Please contact support to send the logs to them. A few screenshots to illustrate  your setup would be also nice. 

 

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Selective Sync is normally off. It was once activated to see, if it helps to deactivate it.

I double checked the user guides to see if I missed a point. Apart from sending logs of all peers via sync itself, I did not find an applying item.

7 minutes ago, Helen said:

Please contact support to send the logs to them. A few screenshots to illustrate  your setup would be also nice. 

Allright, I will do that.

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In this case, my local folder was set to "read only" which I could not see via GUI.

When I changed my rights for my machine from another machine with owner-rights to readonly and back to owner, I could sync my files again.

For changing rights, I had to take a machine that was not linked to my initial machine, because changing rights was not supported on my linked machines.

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