Decaone Posted October 17, 2017 Report Share Posted October 17, 2017 Hello, i have a strange problem: I have to sync some files on a server with a remote co-worker. So i decided to use Resilio. The problem is that whenever he connects using the Shared Key R/W , some of the files in that folder disappear, and there's no log or anything Can you help me? Quote Link to comment Share on other sites More sharing options...
Helen Posted October 17, 2017 Report Share Posted October 17, 2017 1 hour ago, Decaone said: there's no log or anything 1) there's History in Sync. It shows all the activity. It'll say something "Peer_name deleted files" 2) there's user guide on restoring deleted files: https://help.resilio.com/hc/en-us/articles/204754239-Using-Archive-for-file-versioning-and-restoring-deleted-files- 3) You can contact support for help and send the logs to them: https://help.getsync.com/hc/en-us/articles/206664730-Collecting-debug-logs- they'll help identify what happened. Quote Link to comment Share on other sites More sharing options...
Decaone Posted October 17, 2017 Author Report Share Posted October 17, 2017 Hello and thank you for your reply. i have the logs, just they dont log file deletion, as it's not made by the users. The other removals are all registered and logged. More than one person have this problem now. I contacted Resilio Sync via the app. If you have any ideas... Thank you again Quote Link to comment Share on other sites More sharing options...
Helen Posted October 18, 2017 Report Share Posted October 18, 2017 15 hours ago, Decaone said: I contacted Resilio Sync via the app. what's the ticket ID? There are no support tickets with your current e-mail. Quote Link to comment Share on other sites More sharing options...
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