Decaone

Files deleting as soon as sync is set up

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Hello, i have a strange problem:

I have to sync some files on a server with a remote co-worker. So i decided to use Resilio.

The problem is that whenever he connects using the Shared Key R/W , some of the files in that folder disappear, and there's no log or anything 

Can you help me?

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1 hour ago, Decaone said:

there's no log or anything 

1) there's History in Sync. It shows all the activity. It'll say something "Peer_name deleted files"  
2) there's user guide on restoring deleted files: https://help.resilio.com/hc/en-us/articles/204754239-Using-Archive-for-file-versioning-and-restoring-deleted-files-
3) You can contact support for help and send the logs to them: https://help.getsync.com/hc/en-us/articles/206664730-Collecting-debug-logs- they'll help identify what happened. 

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Hello and thank you for your reply.

i have the logs, just they dont log file deletion, as it's not made by the users.

The other removals are all registered and logged.

More than one person have this problem now.

I contacted Resilio Sync via the app.

If you have any ideas...

Thank you again

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15 hours ago, Decaone said:

I contacted Resilio Sync via the app.

what's the ticket ID? There are no support tickets with your current e-mail.

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